Senior Business Analyst

Great things start here

RACV Business Analyst Practice is accelerating evolution of best-in-class digital tools to support more than 2 million Members and 3000+ staff across more than 50 locations; ensuring we are optimised to continue to deliver by embracing a modern delivery framework, making it sustainable and fun!  RACV is continuing an exciting transformational journey that is revolutionising the way in which we work, and the products and services we offer our members and customers into the future.

The Senior Business Analyst (Senior BA) role will focus on a range of significant projects from simple to high complexity impacts across RACV. 

About the Opportunity

Reporting to the BA Practice Team Leader, the Senior BA plays a critical role within Program Management Department. The Senior BA will front up any ideas put forward by the business and will lead and drive business analysis activities working in collaboration with Technology stakeholders (e.g., Salesforce architects, technical and digital SMEs) and the business. The Senior BA will collaborate closely with the business to gain an in-depth understanding of the business need and processes, identify and document business solutions and to-be requirements in the context of business strategy, operational, financial and technological risks, facilitating transition to support and post-implementation activities, aligned to project or agile squad outcomes.

This could be just the right role for you

The Senior BA plays the critical lead role of being the bridge between the business and technology. While the BA Practice Team Leader provides direction and leadership, the Senior BA is expected to be a self-starter and maintain a proactive approach when engaging with the business. As we invest in your career and development, you will have the opportunity to coach and support other members of the BA Practice.

What you’ll need to be successful

• 5+ years’ work experience as a Business Analysis Practitioner or similar role supporting organisation-wide or end-to-end technology and business projects from planning and evaluation to execution
• Salesforce experience is highly desirable
• Tertiary degree in Computer Science, Management Information Systems or related field is essential
• Prior experience working in a member-based and/or customer facing organisation is preferred
• Lead the scoping, planning and analysis and documentation of business processes, requirements and benefits identification on waterfall and agile projects and Agile squads.
• Conduct stakeholder analysis to identify those impacted by changes to processes, procedures, technology, and ways of working.
• Undertake analysis, design, modelling and documentation of business processes and procedures for (as-is) current state and defining the (to-be) future state. 
• Lead and facilitate gathering requirements to meet business and Technology (incl. Digital) needs.
• In collaboration with your team, define and document the business metrics and acceptance criteria of business requirements
• Produce high quality detailed business requirements and/or epics and user stories that are implemented by technical teams.
• Identify and document any dependencies and integration requirements for technical and process driven projects. 
• Create high quality work instructions, user reference guides and procedures for use in training and support.
• Develop transition to support documentation for business analysis artefacts and provide knowledge transfer and support for the transition of processes
• Extensive experience in business process modelling using BPMN, or similar, requirements analysis and modelling techniques such as Unified Modelling Language (UML) preferred.
• Experience working in Agile squad delivery would be viewed positively
• Strong knowledge of tools such as Atlassian Jira & Confluence, Office 365, process modelling tools such as Visio or draw.io highly regarded 
• Exposure to different types of initiatives in a range of industries, from small enhancements, small to medium-sized initiatives and enterprise-wide implementations in a regulated, service driven environment would be viewed favourably

The RACV difference

As one of Australia’s largest member organisations, we are financially strong, and can afford to make strong multi-year investments in driving Member experience. We have an increasingly integrated set of technology across Salesforce, Adobe, and Microsoft platforms to drive integrated communications with members, customers, and prospects with significant pipeline of enterprise-level projects that evolve how we engage with members. You can learn more about the RACV at https://www.racv.com.au/about-racv/careers.html 

Application process

You can learn more about the RACV at careers.racv.com.au

Applicants will be required to provide evidence of their eligibility to work in Australia, and consent to a criminal record check.

Submit your CV via the link below.