AddressThe purpose of the Senior Case Manager's role is to manage a portfolio of personal injury claims and deliver high quality claims management services in order to achieve return to work outcomes.
In this role you will:
- Be required to assess claims for reasonable and necessary treatment and rehabilitation requirements
- Assess and manage injury needs of claimants, handle correspondence regarding policy benefits, treatment and rehabilitation and interpret medical reports
- Adhere to service standards and compliance requirements
- Maintain current knowledge of relevant insurance guidelines, legislation and regulations, court decisions impacting claims functions and policy changes
- Coach and mentor team members as required
- Identify areas of opportunity to enhance claims practices within the business
- As a Senior Case Manager you will have excellent communication skills and the ability to build rapport with claimants, team members and other key stakeholders.
- Previous Workers Comp personal injury case management experience (end to end process) is essential.
- Relevant medico legal qualifications desirable and experience in bodily injury claims processes and procedures in insurance, legal, medical and complex customer service.
- You will have the ability to recognise and escalate issues to enable effective and timely resolution in accordance with organisational processes.
- You will show high attention to detail and the ability to complete tasks efficiently and accurately in order to maintain service standards.
So if you are a Senior Case Manager (Workers Comp) looking for a new challenge, this is an excellent opportunity to join a dynamic and reputable Insurance company in Sydney.
For a confidential discussion please contact Carly Van Gramberg on 0468819***, click Apply or email your resume to ***@successionrecruitment.com.au
