Senior Case Manager

Join our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You'll be part of a resilient team that works together to redefine the boundaries of excellence. At our organization, we value collaboration and making a positive impact in the lives of our clients and claimants, offering you the opportunity to join a team where your skills and dedication can truly make a difference. GUIDE. GUARD. GO BEYOND.

We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.

Senior Case Manager, Workers Compensation – work in Parramatta or Sydney CBD, NSW

Are you an experienced Case Manager looking to broaden your skillset or take the next step in your career? As our team to continues to grow, we are looking for experienced Case Managers to join us on our exciting journey.  

This is a career defining role, which includes an innovative service model that is truly unique to the market and our service offerings to injured workers and clients alike.  We want YOU to bring your authentic self, and be a part of it all!

This role will be a hybrid position (2 days a week in office) working from our Parramatta or Sydney CBD office, both close to public transport. Be part of our growth journey as we embed a positive and collaborative culture and continue to expand our team.

What can we offer you?

• Attractive and competitive remuneration package
• A manageable caseload.
• Hybrid working, flexible hours and a 9-day fortnight are all options available to our employees along with reward and recognition events.
• A collaborative working environment demonstrating a friendly, flexible and supportive culture which is built around great team support and rewarding opportunities;
• Opportunities for ongoing education and development with a structured career development pathway into specialist and leadership roles.
• Centralisation of several Technical and Legislative functions to empower Case Managers to focus on recovery, return to work and service delivery;
• Brand new Parramatta office providing great culture and amenities.

What you’ll be doing:

• Advising and providing case management support across a range of rehabilitation cases at various stages of their return to work journey;
• Engaging with insured employers, injured employees, rehabilitation professionals, medical practitioners and legal providers in order to achieve the best possible outcomes for all parties;
• Supporting the physical and psychological needs of our injured workers through the provision of services within our additional mental health, technical and rehabilitation support hubs;
• Contributing to excellent return to work outcomes and lead the end-to-end claims management life cycle;
• Coaching and mentoring Case Managers and collaborating with our additional Mental Health, Recovery and RTW, and Technical support hubs.

About you:

• You’ll have previous experience in case management within a Workers Compensation or insurer setting.
• A customer focused approach with the ability to build trust and rapport and can demonstrate a true passion to help people.
• A team player who enjoys collaboration with the ability to coach and mentor others.
• Exceptional time management and organisational skills;
• The ability to demonstrate resilience and navigate through challenging situations.
• Highly developed communication skills, with the ability to engage at all levels of organisation;
• A strategic mindset and approach to work;
• Tertiary qualifications or experience in Allied Health or qualifications in injury rehabilitation would be highly regarded, but not mandatory

About us:

Gallagher Bassett (GB) is Australia and New Zealand’s premier third party claims administrator. We manage claims on behalf of insurers, brokers, government bodies and self-insured organisations. We are part of the leading global risk management and insurance group Arthur J Gallagher & Co which has 44,000+ employees worldwide.

Life at GB is an adventure - often fast paced, unpredictable, challenging and deeply rewarding. It is social and engaging, with our unique and positive culture underpinned by The Gallagher Way – values lived daily by our people.

In addition to flexible working options, we also offer supportive learning and career pathways and provide ongoing access to training and career development. We invest in our people through strong succession planning and have a number of mentoring and training programs available.

To apply:

If this sounds like an opportunity you would be interested in, we would love to hear from you. Click on Apply for this Job.

To be considered for this opportunity you must have right to live and work in Australia when applying.

Gallagher Bassett is an Equal Opportunity Employer and Indigenous Australian applicants are encouraged to apply. As a member of the Diversity Council Australia, we recognise the importance of, and embrace diversity in the workplace. We will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant with a disability, unless the accommodation would impose an undue hardship on the operation of our business.