Senior Case Manager - Adelaide

• Full time maximum term position to 30/06/2024
• Annual salary of $78,066 + 11% super will be prorated
• Working from our Adelaide site
• Complex case management

About the role
We are seeking applications for Senior Case Manager HSP from our Adelaide site. If successful you will provide high level case management, information and referral services to Humanitarian Settlement Program (HSP) clients with complex needs. You will also provide informal supervision and leadership with the care team to other Case Managers, client support workers and orientation guides in the team, and identify opportunities for service innovation.
To be considered for this role, you will have the following:

• Degree in Social Work, Psychology, Applied Social Services, Counselling or other relevant allied health field; OR a Diploma in Community Services (Case Management), AND at least 2 years' experience working from a case management model with vulnerable and complex cases
• Current Driver's Licence for South Australia and access to own vehicle with comprehensive insurance for work purposes
• Current Working with Children Check (Employee) for South Australia
• Effective interpersonal, cross cultural communication and client advocacy skills and the ability to liaise effectively with contractual partners, mainstream and settlement service providers as well as clients and their communities, and volunteers
• Demonstrated ability to undertake case management with clients with complex needs
• Demonstrated ability to support and mentor staff
• Sound understanding of current Commonwealth and State policies related to immigration, community detention, income support and other relevant social policies and demonstrated ability to respond flexibly to changing policy and program needs
• Demonstrated ability to work autonomously as well as collaboratively within multi-disciplinary teams to achieve/exceed key performance goals
• Demonstrated high level written communication, report writing, word processing, organisational and time management skills
• Demonstrated positive values of integrity, reliability, teamwork and professionalism consistent with the AMES Australia Vision and demonstrated commitment to performance management, quality and continuous improvement principles
• Proficiency with IT standard software such as MS Word, MS Excel, MS PowerPoint, and ability to use Internet and e-mail and other online products
• Proficiency in a relevant community language is desirable

To apply for this position please submit:

• Your current resume
• Cover letter responding to the following questions:
• Outline the personal and professional attributes you possess that make you the best candidate
• Provide a specific example (in more than 200 words) that demonstrates your approach with a complex client, the background circumstances and your actions and outcomes to assist

Applications for this position will be accepted up to 5 pm on Monday, 29 January 2024, however interviews and other selection processes may commence before the closing date.
About us
AMES Australia is a statutory authority which specialises in the delivery of education, training, employment, settlement and community services to a culturally and linguistically diverse (CALD) client base.
AMES Australia is committed to achieving a diverse workforce and strongly encourages applications from Aboriginal and Torres Strait Islanders, people from culturally diverse backgrounds and people with disabilities.
AMES Australia is an Equal Opportunity Employer and abides by the Occupational Health and Safety Act. Applicants must have the right to work in Australia. All offers of employment are subject to a satisfactory police check and provision of a current Working with Children Check (where required for position).
AMES Australia's Values are: Responsiveness, Integrity, Impartiality, Accountability, Respect, Leadership, Human Rights