Address
Form of work- Individual development planning multitude of learning pathways and opportunities
- Organisation which celebrates collaboration and innovation
- Something for everyone - range of employee benefits, discounts and wellbeing programs
About the Role
The role of Senior Case Manager in our Dispute Resolution Team is to provide support to our Dispute Resolution Officers with relation to the Conciliation process - both pre-conciliation and post-conference.
At Gallagher Bassett, we offer learning and career pathways and provide ongoing training. We invest in our people through succession planning and have a number of mentoring and training programs available.
Responsibilities
Your responsibilities will include:
- Liaising with both injured workers and employers on the phone and then by e/mail regarding settlements
- Liaising with the WIC as required
- Obtaining Centrelink clearances for workers
- Inputing current weekly earnings into the claims database for to workers who have returned to work (to ensure accurate compensation payments are made)
- Preparing weekly compensation reconciliation sheets for our payments team
- Assisting in the preparation of the WIC diary and be able to allocate workflow to the DRO and admin team as required
- Supporting the Dispute Resolution officers post conciliation to facilitate Conciliation outcomes within 5 days
- Maintaining and updating critical outcomes relating to conciliation via Worksafe systems and Excel Spreadsheets
- Communicating with injured workers and employers relating to next steps and actions being undertaken by GB pertinent to conciliation outcomes
Qualifications
What are we looking for?
- Excellent time management and communication skills
- An aptitude for working within a fast paced role
- Knowledge of Personal Injury Management concepts relating to Workers Compensation Scheme in Victoria and/or Claims Management/Workers Compensation experience (ideal)
- Tertiary or industry specific qualifications in an appropriate discipline and/or experience in a related position
What we can offer you:
- Attractive remuneration packaging & flexible work arrangements including Work from Home
- Paid Parental Leave
- Excellent working environment – our team at GB is renowned for it's dedicated and approachable people as well as its friendly, flexible and inclusive working environment which is built around great team support and rewarding opportunities;
- Exciting career – as our Company grows, so do the opportunities for our people;
- Opportunities for ongoing education and development through both external and internal programs delivered by our own claims training experts
- Service recognition awards; and employee assistance program for yourself and immediate family members.
- A dedication to your wellbeing through our peer support program, corporate health insurance discounts and wellness programs
- Additional purchased leave, novated leases, and access to the Gallagher Rewards Program (including discounts/cash-back for hundreds of retailers!)
- "Thank-You" additional leave days and company-wide celebrations to reward your hard work and dedication!
To Apply
If this sounds like an interesting opportunity to you – we want to connect!
Click on Apply for this Job.
To be considered for this opportunity you must have right to live and work in Australia when applying.
Agency applicants will not be considered for this position.
Gallagher Bassett is an Equal Opportunity Employer and Indigenous Australian applicants are encouraged to apply. As a member of the Diversity Council Australia, we recognise the importance of, and embrace diversity in the workplace. We will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant with a disability, unless the accommodation would impose an undue hardship on the operation of our business.
