AddressChubb celebrates diversity by fostering an inclusive, flexible and equitable workplace. We support applications from all members of our community and equitable access to our employment opportunities. We are open to discussing workplace flexibility in all our vacancies, to ensure we can attract the best candidates and accommodate individual needs, differences, disabilities and working arrangements. Please let us know if you require any adjustments to the recruitment process so we can support you to present your best self.
Chubb is the world's largest publicly traded property and casualty insurance company, with operations in 54 countries and territories and over 30,000 employees globally. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.
Your Role
The primary purpose of this role is to produce a high quality work product on intermediate to complex claims through immediate contact and the effective investigation, reserving and adjustment of claims incurred by insureds or third parties.
Your Responsibilities
- Coach and mentor Claims Examiners and Claims Specialists in your technical field.
- Analyse first report to determine nature of loss, coverage provided and scope of injury/damage.
- Conduct investigations of all aspects of reported claims including potential fraud. Secure and/or file all supporting documentation and verify same for accuracy, relationship and completeness.
- Establish accurate and timely reserves.
- Seek technical assistance in handling claims exceeding delegated authority.
- Maintain an active diary. Monitor same to achieve timely development of the file and timely disposition of the claim.
- Promptly and properly document all developments on claim workstation file.
- Exercise good judgement in reaching final disposition of claim by evaluating nature of loss, liability, injury/damage, coverage provided and applicable limits.
- Effectively negotiate compromise settlements where appropriate.
- Effectively communicate with the following: Claim Department, Customer Services, Loss Control, Underwriting Departments, brokers insureds, counsel, third parties and/or their legal representatives.
- Recognise and pursue subrogation where applicable.
- Adhere to Insurance Contracts Act and all other relevant statutory rules and regulations.
- Effectively control the use, work product and expense of outside vendors.
- Effectively present cases at claims committee.
- Any other duties as required by the Claims Manager.
- Accountable for taking all practical measures to insure that the workplace is safe and without risk to health.
