Senior Claims Consultant

Marsh is seeking a highly skilled and motivated individual to join our team in Adelaide as a Senior Claims Consultant.

Senior Claims Consultant

What can you expect?

JLT Risk Solutions Pty Ltd (a business of Marsh McLennan) is the appointed Scheme Manager to the Local Government Association Workers Compensation Scheme (LGAWCS).  The LGAWCS manages Claims, Return to Work, Work Health and Safety and Risk initiatives for all of Local Government in South Australia and is registered as a Self-Insured employer with RTWSA.  

The LGAWCS is committed to achieving excellence in Injury Management, WHS and Risk for Local Government (Members) and has been recognised for its excellent performance in RTWSA initiated reviews into workers compensation in SA.

In this role, you will be the trusted resource that our Members will rely on, delivering end-to-end claims management. Your focus will be on providing timely services to injured workers in our Scheme, ensuring their well-being and facilitating their return to work.

We will count on you to:

• Provide proactive review of claims liability, make determinations, and offer advisory services to facilitate early return to work and minimise lost time injuries throughout the entire process
• Implement early intervention strategies and engage with return to work services to support injured workers
• Prepare for, attend and contribute to Tribunal matters
• Participate in medical case conferences with general practitioners (GPs) and specialists, as necessary, collaborating to develop effective treatment plans
• Collaborate closely with the Manager, Team Leader, Claims & RTW Consultants, WHS/Risk Practitioners and Members
• Perform all duties in accordance with the Return-to-Work Act 2014, Regulations, and the Code of Conduct for Self-Insurers.

What you need to have: 

• Experience in delivering claims services, ideally end-to-end claims management, with a strong focus on return to work, demonstrating your expertise in managing complex cases
• Previous experience in self-insurance will be highly regarded
• Exceptional skills in building relationships, allowing you to establish trust and rapport with injured workers, colleagues and stakeholders
• Excellent communication and negotiation skills, enabling you to effectively convey information, advocate for injured workers and collaborate with various parties
• Willingness to travel to metropolitan and regional locations as required.

What is in it for you?

At Marsh, we strongly believe in creating an inclusive and supportive work environment where every colleague feels comfortable bringing their whole self to work. We value our employees and offer the following benefits to ensure they feel valued each day:

• Flexible hybrid work model, allowing a healthy work-life balance
• Leading training and development program to enhance your skills and expertise
• Professional environment where your career path really matters and is supported in our global organisation
• A great team environment with energetic and supportive colleagues who collaborate to achieve success.

Marsh is the world’s leading insurance broker and risk adviser. With more than 45,000 colleagues operating in more than 130 countries, Marsh serves commercial and individual clients with data driven risk solutions and advisory services. Marsh is a business of Marsh McLennan (NYSE: MMC), the leading global professional services firm in the areas of risk, strategy and people. With annual revenue of over $20 billion, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses: Marsh, Guy Carpenter, Mercer, and Oliver Wyman. For more information, visit marshmclennan.com, follow us on LinkedIn and Twitter.

Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh is proud to be an accredited Family Friendly Workplace www.familyfriendlyworkplaces.com, and a Work 180 endorsed employer. For information on the benefits and policies at Marsh visit www.work180.com and search “Marsh” under endorsed employers.

Please apply using the link below, applications will only be considered from candidates who have the appropriate approval to work in Australia. Successful applicants will be required to complete a Criminal & Bankruptcy check prior to commencement of employment.