AddressTogether we drive positive business outcomes
Challenge yourself to make an impact to this exciting new role and take an opportunity to grow and diversify your career
Permanent Full-Time position based at our Mascot Campus
The Qantas Group sits at the heart of the fast moving, challenging and exciting aviation and travel sector. Today, 35,000 people work in Australia and overseas across our airline, freight, catering, ground service and loyalty arms, driving our success and maintaining our position as a world class organisation. As we engage our next generation, we continue to look for the passion and commitment that have always set the Qantas Group apart. In this uniquely dynamic environment, you're encouraged to embrace a challenge and build your experience every day.
The Qantas NSW Workers Compensation Team is growing as part of our recent awarding of a group Self Insurance Licence to now cover all companies that are part of the Qantas Group in NSW. We are seeking a skilled and motivated Workers Compensation Claims Officer to join our expanding team in New South Wales.
The Senior Claims Officer position is part of a centralized national support service that is responsible for managing a portfolio of complex and litigated claims workers' compensation claims with the aim of reducing the number and cost of these claims and hence reducing cost to the business. You will manage a wide-range portfolio of complex claims as well as review and assess workers compensation claims in accordance with NSW Workers Compensation legislation and provide guidance to Claims Officers making liability decisions.
This role will be responsible for leading and mentoring claims staff in developing effective claims and injury management strategies. You will influence, motivate and strive to deliver exceptional claims management outcomes, educating and assisting the claims team on complex and litigated claims. You will lead case reviews and assist with the development of claims management strategies on all open claims.
To be successful you will possess:
Higher School certificate or equivalent
Broad Workers Compensation Claims Management experience essential
Workers Compensation Self-Insurance experience preferable
Working knowledge of NSW legislative workers compensation framework & timeframes
Ability to manage complex workers compensation issues/procedures
Strong skills in management of barriers and strategies associated with injury and claims management.
Excellent verbal and written communication skills.
Well-developed computer skills including knowledge of Microsoft Office products
Strong and effective interpersonal skills with the ability to build constructive and effective working relationships
Evidence of high-level attention to accuracy and detail
Must maintain confidentiality of information
Why Qantas?
You'll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully.
There are many different opportunities across our team, which means you'll be able to grow both personally and professionally at Qantas. Your development is a priority for us - so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You'll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we've got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.
The Qantas employee benefits program offers amazing benefits that extend well beyond travel.
We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.
We have flexible leave options: Make use of leave and flexible working opportunities including 14 weeks paid parental leave and the option to purchase additional paid leave for eligible employees.
We'll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships.
We'll support your wellbeing: Whether it's learning to better support your own and others' mental health, our interactive wellbeing app or your very own tailored nutrition plan.
Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply. If you have any support or access requirements, we encourage you to advise us at time of application. Your personal information will be kept confidential in compliance with relevant privacy legislation.
Be a part of something special and play your part in the Qantas story - get in touch today.
Applications close Monday, 4th March 2024
Please note: applications will only be considered for candidates who have the right to work in Australia / New Zealand without restriction or sponsorship.
