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Form of workAbout Us
Bruder is an established, fast-growing, family-owned company with a reputation for developing some of the most recognisable off-road expedition trailers on the globe.
Having collaborated with Land Rover, Top Gear, and various off-road publications - Bruder's reputation in the off-road caravan industry is second to none.
Expanding over three locations across Brisbane, we're looking for an enthusiastic, hands-on professional who shares our passion for off-road exploration to join our Moorooka office.
About the Role
As our Senior Client Relations Specialist, you'll serve as the frontline ambassador for Bruder owners, addressing their service, warranty, and technical needs. Your role involves leading a dedicated workshop and support team to ensure seamless operations, prioritise customer satisfaction, and uphold our brand's sterling reputation. Key to success in this position are adept leadership, exceptional communication skills, and a knack for multitasking under pressure.
Reporting to the Customer Experience Manager, you'll oversee various responsibilities including managing service inquiries, supervising staff, scheduling appointments, handling invoicing, and maintaining inventory. We're seeking individuals who thrive on challenges, possess unwavering attention to detail, and are committed to delivering results. If you're a proactive, hands-on professional with a passion for the outdoors and a track record of stellar customer service, we invite you to join Bruder in shaping the future of off-road exploration!
Key Responsibilities
Your day-to-day responsibilities will include but are not limited to:
- Management of the Service inbox, phone, and various other means of contact
- Supervision of workshop and support staff
- Set tasks for the team, manage accountability and ensure completion
- Schedule service appointments & technical for clients
- Accounting related functions
- Raising Purchase Order requests to the Procurement team
- Monitor stock ordered and report on outstanding stock
- Assist with Dealership enquiries and reporting
- Auditing of workshop documents to ensure compliance
- Administrative assistance to other teams as required
- Live Update of CRM
- Achievement of key performance indicators (KPI’s)
- Note: Some out of hours calls will be required (scheduled and shared amongst the team to minimise as much as possible)
About the Candidate - Must Haves
- Proven experience in senior customer service roles
- Demonstrated team leadership or supervisory experience
- Exceptional verbal and written communication skills
- Strong attention to detail and ability to thrive under pressure
- Proficient in multitasking and time management
- Solutions-driven problem solver with a proactive mindset
- A passion for outdoor lifestyle and adventure
Qualifications
- Diploma or Bachelor's degree in a business-related field preferred, but not mandatory.
