Senior Client Success Manager

Senior Client Success Manager

Adelaide

Altera Digital Health

About Us

We're passionate about connecting communities and people through innovative healthcare IT. Our unique platform empowers caregivers and patients, driving a new era of well-being. Together, we're shaping the future of healthcare. We have a brilliant new opportunity for an experienced Client Success Manager to join our global team and work as a trusted advisor with our clients. 

Are you ready to make a real difference to your clients' success? We are!

This role requires a passionate, results-oriented individual with a knack for relationship building and navigating complexity. If you thrive in a dynamic environment and possess exceptional communication and problem-solving skills, we encourage you to apply!

What is the main function of this role?

• Forge Remarkable Relationships
  • Be the single point of contact, building trust and exceeding expectations for an exceptional client experience.
• Lead Collaboratively
  • Orchestrate seamless teamwork between our client and Altera’s teams, guaranteeing alignment and goal achievement.
• Empower Informed Decisions
  • Deliver clear, concise updates through targeted reporting and executive dashboards, fueling strategic planning.
• Navigate Complexity with Ease
  • Oversee and expertly coordinate the complex Altera services.
• Future-Proof Success
  • Champion client regulatory preparedness for Altera’s solutions, ensuring smooth sailing ahead.
• Proactive Communication Champion
  • Become the trusted source for timely and impactful client communications.

Other key elements to this role;

• Identify and execute optimization opportunities, best practices, and educational initiatives for maximized value.
• Be the bridge between clients and Voice of Customer programs, with a key focus on driving continuous improvement.
• Cultivate reference accounts, turning client achievements into powerful testimonials.
• Actively participate in QBRs, providing consultative insights that fuel client growth.
• Offer support in resolving financial and contractual matters, ensuring win-win solutions.
• Drive prioritization and swift resolution of escalated issues.

Role Requirements

• 4-7 years of experience in a similar role.
• Bachelor’s degree is preferred, or similar level experience. 
• Experience in a similar healthcare environment would be desirable.
• This position will work well for a self-starter and someone interested in progressing within a client facing position.