AddressAre you an experienced customer focused Collections Specialist..... then keep reading, you may be the star we are looking for. ⭐
Who are we?
IPF Digital Australia (trading as Credit24), is part of a global market-leading consumer lending business, IPF Group. With operations also in Europe and Mexico; we thrive to build a better world through financial inclusion by offering fast, simple, and easy-to-access credit solutions to everyday Australians.
We're a team of high energy and passionate people, who pride ourselves on how we work together as a team. We truly believe in the importance of delivering great experiences for our customers, so we keep them at the forefront of everything we do.
We embrace the pursuit of ensuring a great work life balance for all. We work hard, however we acknowledge the importance of flexibility and balancing our internal & external priorities. We also practise a culture of consistently reflecting and celebrating our wins and achievements with one another.
The role
The Senior Collections Specialist will be responsible for maintaining relationships, troubleshooting problems, handling reminder calls and managing customer account balances whilst ensuring all processes are up to date and followed by the team.
The role is responsible for the end-to-end collections process for IPF Digital Australia. This includes assisting the function to meet and exceed KPI’s in place for collections in Australia and identifying areas for improvement.
This role is achieved by providing exceptional customer service via inbound/outbound calls and correspondence/emails to ensure the health of each loan account.
Responsibilities
Here’s an example of your day to day:
- Implement daily collections strategies, monitor performance and pivot as necessary
- Manage reminder calls and provide customer service regarding repayment issues, process and review account adjustments, resolve account discrepancies and short payments
- Ensure collections tasks and duties are allocated efficiently to meet monthly regularization/efficiency targets
- Train and mentor team members in the collections department
- Other duties as directed within the skills and abilities of a position at this level, as directed by the Collections Team Leader
Requirements
Here’s what experience we need from you:
- 2+ years experience in a Collections role
- High attention to detail
- Committed to great customer experience
- Ability to work autonomously and also as part of a team
- Proactive self-motivator with a ‘can-do’ attitude
- Fluent in verbal and written English
- Great problem solving
- Knowledge of phone systems
- Enjoy building positive stakeholder relationships
- Prior knowledge of working with Salesforce (desirable)
What we can offer you
- Global exposure 🌎
- Office weekly breakfasts 🫕
- Snacks 🍌
- Friday happy fridge 🥂
- Various team building events 🗓️
- A true people first and family culture 🫂
- Employee assistance program ℹ️
- Development opportunities 📚
- Hybrid working model - with flexible work from home arrangements 🏠
Sound good?
We all think so at IPF Digital. Click apply now to join our IPFD Fam1
To be eligible for consideration for this role, you will need to have permanent residency or be an Australian citizen.
IPF Digital Australia is an Equal Opportunity Employer and we value diversity and inclusion in the workplace. We seek to recruit, develop and retain the most talented people from diverse cultures, perspectives, skills and experiences within our workforce. All employment will be based on merit, competence, performance and business needs.
