Senior Conciliation Officer

Do you have excellent customer service and problem-solving skills, and an ability to mentor and influence others?Would you like to work in a genuinely exciting, flexible and friendly work environment, which offers its people a range of benefits, including flexible working hours and flexibility to work at home, or in the office to help support you and get the best results possible for our community?Then the Senior Conciliation Officer role at Consumer Protection is for you!Here at the Department of Energy, Mines, Industry Regulation and Safety (DEMIRS)we value diversity and appreciate every individual’s perspective, bringing together a diverse and inclusive workforce to drive innovation and success. So, if you’re an innovative and forward-thinking individual who values collaboration and wants to contribute to the next big discovery in the mining sector, protecting our workers’ health and safety, protecting tenants and consumers, transforming energy supply and emissions, whilst rolling out new technology to deliver excellent customer service and achieve success, then DEMIRS is the agency for you.The roleConsumer Protection is responsible for promoting fair trading and consumer protection in Western Australia. Within our Conciliation and Trader Intervention Branch, the Senior Conciliation Officer resolves complex disputes arising between various parties under relevant consumer protection laws.You will be joining a large, supportive, knowledgeable and experienced team who will help set you up for success in this role.From analysing issues and assisting parties to resolve a dispute, identifying breaches of relevant legislation, undertaking trader intervention activities to correct improper business practices, providing advice and guidance to team membersand providing quality customer service, there are plenty of activities you will be involved in.Please refer to the Job Description Form (JDF) attached for further information regarding the position, including any specific requirements, capabilities and pre-employment checks which will be assessed as part of the selection process.While this selection process will initially be used to fill the above vacancies, it may also be used to fill other similar vacancies (permanent, fixed-term, full-time or part-time) within the department for the next 12 months, from the date that the recruitment breach period has been finalised.To be eligible for appointment, applicants must have a valid working visa (for fixed term appointments) or be an Australian citizen, permanent resident, or have a visa to live and work indefinitely in Australia (for permanent appointments) at the time of application.This position is located in , at 140 William Street.Further informationPlease contact Marlene Nelson, A/Principal Assessment Officer, on (08) 6552 9257 or or visit . You can also keep up to date on DEMIRS achievements and activities by following us on .How to applyWe ask for you to provide:A detailed resume outlining your key achievements, work history, education and professional development and covering letter of no more than two (2) pages, addressing the following points:

• Demonstrated strong customer service skills and ability to engage and build rapport to work effectively with a diverse audience.
• Demonstrated ability to mentor, coach and influence the behaviour of team members.

In the attached Applicant Information Pack, we offer further information on how to apply and the range of incentives offered to employees who work with DEMIRS. If you have any questions about employment conditions or the application process, please contact Matthew Ball, Senior Human Resource Officer on (08) 9222 0434 or email .To submit your application, click on the “Apply for Job” button at the bottom of this page. You will be asked to complete several questions, before attaching your resume and covering letter.Supporting diversity and inclusionDEMIRS is committed to building and maintaining an inclusive and supportive workplace. We welcome all to apply, however, preference may be given to Aboriginal and Torres Strait Islander peoples, people with disability, people from culturally diverse backgrounds, people of diverse sexualities and youth. This helps us ensure our workforce is diverse, effective and forward thinking, and is supported by the Equal Opportunity Act 1984 (WA).We are proud to be recognised as an Inclusive Employer for 2023-2024 by Diversity Council Australia. Learn more about our commitment to diversity and inclusionReasonable adjustments will be provided during our recruitment processes and in the workplace so you can fully participate.CLOSING DATE: 4.00 pm on Monday, 27 May 2024 (WST)Please ensure you allow yourself sufficient time to lodge your application online; as applications that are in progress or submitted after this time will not be accepted. It is your responsibility to ensure your application is submitted on time.We look forward to receiving your application and considering you for this exciting opportunity to join our team.