Address The role description will outline any qualifications, licences and specific requirements of the role. If you are interested in this job we encourage you to read the attached role description and talk to the contact officer.
* The Senior Conciliation Officer coordinates and conducts conciliations in compliance with the OHO's policies, procedures and legislative requirements as set out in the Act.
* Legislative requirements include, but are not limited to, ensuring that confidentiality and privilege are maintained, adhering to the obligation to inform the Health Ombudsman if a public interest issue arises and the accompanying requirement to explain to the parties that conciliation may be ended or suspended should this occur.
* Organise and conduct pre-conference meetings, joint conciliation conferences and any other activity deemed appropriate to resolve complaints.
* Provide expert advice about the conciliation process to complainants, health providers and OHO staff to ensure the effectiveness and efficiency in conciliating health service complaints.
* Mentor staff to develop an evidence-based, accessible conciliation practice, ensuring a resolution focused and person-centred approach.
* Contribute to the continuous development of policies, procedures and quality assurance processes to ensure the conciliation process is effective and efficien
Applications will remain current for a period of up to 12 months and may be considered for other vacancies (identical or similar).
Appointments are subject to criminal history checks in accordance with section 52 of the Public Sector Act 2022.
Prior to appointment, current and previous public sector employees are required to disclose any history of serious disciplinary action in accordance with section 71 of the Public Sector Act 2022.
All employees are required to disclose any interest/s that conflict, may conflict or may be perceived to conflict with the discharge of their duties in accordance with section 182 of the Public Sector Act 2022.
***APPLICANTS ARE REQUESTED TO APPLY ONLINE - scroll down and click the 'APPLY ONLINE' button***
Please note any documents attached to Smart Jobs should be in Microsoft Word or PDF format. Please do not upload zipped files.
