Senior Consultant - Customer Solutions

• Permanent Position
• Salary starts at $82, 859 plus 10.5% super
• 9-day fortnight flexibility offered with a staggered starting/finishing time roster between 6.00am – 6.00pm

About the role:

Provide high-quality experience for the Corporation’s customers by resolving a wide range of complex customer technical faults and emergency enquiries through a variety of customer service and corporate deliver services processes.

What the role will involve:

• Provision of accurate and professional advice on complex technical faults and emergency enquiries
• Resolve enquiries and provide information and advice on complex customer technical service faults and emergencies
• Interact with field crews to attain accurate operational information for updating customer channels with
• Ensure all adjustments to customer records are in accordance with Water Corporation policy, standards and guidelines and approved delegation
• Independently determine, prioritise and allocate work to operational staff to resolve customer faults and emergency issues in accordance with established business rules
• Determine water system shutoff instructions for immediate deployment to field crews

Key skills and experience:

• Relevant experience in customer service, operations, maintenance or technical business environment of a service utility to enable competent performance in a Operation Centre environment where Call Centre best practice and operational servicing systems and processes are practiced
• Relevant experience working in a multichannel customer service environment
• Relevant experience in various business systems including GRANGE, SAP, GIS, Mobile Computing and a range of Web applications
• Excellent interpersonal skills and having the ability to influence and negotiate successful outcomes should come to you naturally.

Apply: If you are interested in the above opportunity please submit a covering letter and resume that best demonstrates your ability to meet the requirements of the role.

Applications close 8th December 2022

As part of the recruitment process you will be required to complete Pre-Employment screening which may include a medical, qualification check police clearance and Australian working rights check.

We reserve the right to withdraw this ad prior to the closing date.

Our commitment to a diverse and inclusive workplace:

Water Corporation is committed to creating a workforce that reflects the diversity of our customers and our community. How we will achieve this is outlined in our Diversity and Inclusion Strategy and People and Safety Strategy.

We acknowledge the different skills, experiences and perspectives that people from diverse backgrounds including, race, ethnicity, disability, age, gender identity and sexual orientation bring to the workplace, will only strengthen our workforce.

We are committed to ensuring that our workplace is inclusive, where all our people feel that they belong, are valued, respected and have equal access to opportunities and resources.

We encourage applications from our key priority communities – Aboriginal and Torres Strait Islander people, people with disability, women, youth and people from culturally and linguistically diverse backgrounds.

We are committed to ensuring an accessible and inclusive work environment to enable people with disability to participate fully in all aspects of employment wherever possible by offering reasonable adjustments including adjustments in our recruitment, selection and appointment processes.”

Applicants with disability who require adjustments in the recruitment process, or alternative methods of communication, can contact a Recruitment Officer at or 9420 2000.

To learn more about our commitment to diversity and inclusion please .