Senior Content Designer

Senior Content Designer

Apply now Job no: 792723

Business unit: Group Chief Operating Officer

Primary position location: 395 Bourke St, Melbourne, VIC

Work type: Permanent Full time

Region: VIC- Melbourne CBD

It's more than a career at NAB. It's about more opportunity, more moments to make a difference and more focus on you.

Here at NAB, we value content, and we ensure that content is at the forefront of our decision-making process. Our ambition is simple - design and launch experiences that inform, empower and delight customers and colleagues, creating lasting value for customers and for our business.

Your Opportunity

Join one of Australia's largest design teams as a Senior Content Designer led by our Chief Design Officer.

We, the nab.design team, are looking for amazing Content Designers to make a difference to millions of our customers who connect with us daily. We do this by instilling the following Design Values:

• Respect and trust one another to deliver
• Seek to collaborate
• Take ownership and be accountable
• Maintain a learner's mindset
• Create quality work consistently

We will look to you to lead Content Design on one of Australia's most exciting transformation projects, creating the future state digital and service experience for NAB.

You'll deliver clear, meaningful and compelling content for digital interactions. You will advocate for best practice content design in everything the team does, grasp concepts quickly, support them to write, rewrite and refine interface micro-copy and customer onboarding content to support a great experience. You know that design without content is just decoration!

For success in this role, you need to know and model Content Design/UX writing principles, have excellent time and priority management and you'll perform well with deadlines. A keen eye for detail and an analytical mind with a problem-solving attitude is a must.

What you'll bring:

• Work with Product Designers and Product Managers to improve the user experience of existing and new features.
• Work closely with product development and design teams to develop in-product help.
• Work in close collaboration with product teams to create micro-copy features.
• Develop how-to guidance for pieces of content that get written repeatedly (Error messages, contextual help, help articles, and other content types).
• Work closely with onboarding and product teams to develop onboarding content (guides, tours, videos etc).
• Work with the Principal Product Designers to align the content system with the NAB Design System.
• Manage the application of in-house tone and style.
• Ensure a high-quality bar for content and the user experience and help the team deliver high-quality, error-free, accessible UX content on time.

Your Skills and Experience:

• Mindset - A solid grasp of human-centred design (HCD) applying customer-centric and design thinking to create outstanding customer and banker experiences. Have a growth mindset striving for personal and organisational growth.
• Research - Perform desktop research such as landscape and literature reviews, competitive analysis, trend monitoring and go to market analytics.
• Interviews and Testing - Plan and conduct interviews and testing using various techniques and translate insights into fantastic content solutions and provide strong rationale for the decisions made.
• Benchmarking - Define key metrics for evaluating content and overall user experience using benchmarking tools
• Accessibility - Experience applying accessibility guidelines to create inclusive content.
• Collaboration - Ability to collaborate closely with a cross functional team of Designers, Product Owners, Engineers/Developers and other experts across the business to define easy to understand, cohesive and accessible content.
• Communication - Proven experience communicating between technical and business stakeholders, building rapport, and maintaining stakeholder relationships, communicating confidently and presenting in a clear, concise and articulate manner to all stakeholders.

A diverse and inclusive workplace works better for everyone

At NAB, we're intent on building a culture we can all be proud of. One based on trust and respect. An uplifting environment where every single one of us feels appreciated and empowered to be our true, authentic selves. A diverse and inclusive workplace where our differences are celebrated, and our contributions are valued. It's a huge part of what makes NAB such a special place to be.

Join NAB

If you think this role is the right fit for you, we invite you to apply. Please submit a portfolio, either PDF or website, along with your resume, due to security reasons Google Drive links are not accepted.

If you require any reasonable adjustments to the recruitment process or the role, please let the recruitment consultant know.

To be eligible to apply, you must have Australian or New Zealand citizenship or Australian permanent residency status.

Please note candidate screening and interviews may be conducted prior to the closing date of the job advert.

Unsolicited CVs from agencies will not be accepted.

#LI-DNI

Advertised: 26 Feb 2024 6:00 AM AUS Eastern Daylight Time

Closing: 11 Mar 2024 11:55 PM AUS Eastern Daylight Time

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