Senior Content Designer

Senior Content Designer - Leading Retail OrganisationLocation: Melbourne, Victoria, Australia
Type: Full-time, Contract
Day Rate: Up to $750pdWe are an essential part of Australia's everyday life, offering a range of services to communities across the nation. As we continue to innovate and evolve, we are seeking a talented Senior Content Designer to join our dynamic team in Melbourne.About the Role:
As a Senior Content Designer at here, you will play a pivotal role in enhancing our enterprise-facing platforms and services through intuitive and effective user experiences.
You will collaborate closely with cross-functional teams, including UX/UI designers, developers, product managers, and stakeholders, to create compelling content that aligns with our brand voice and meets the needs of our diverse user base.Key Responsibilities:

• Lead the development and execution of content strategies for enterprise-facing digital products and services.
• Create clear, concise, and user-friendly microcopy for interfaces, tooltips, error messages, and notifications.
• Conduct content audits, user research, and usability testing to inform content decisions.
• Collaborate with UX/UI designers to ensure content and design work seamlessly together to enhance user journeys.
• Advocate for best practices in UX writing, content design, and accessibility standards across the organisation.
• Mentor junior Content Designers and contribute to the growth of the content design practice within the team.

Requirements:

• Proven experience as a Content Designer or similar role, preferably in an enterprise or B2B environment.
• Demonstrated expertise in crafting microcopy for digital interfaces, with a focus on usability and clarity.
• Strong portfolio showcasing a range of content design work, including examples of enterprise-facing projects.
• Proficiency in user research methodologies, usability testing, and data-driven content optimisation.
• Excellent communication skills with the ability to collaborate effectively with cross-functional teams.
• Familiarity with UX/UI design principles, information architecture, and accessibility standards.
• Experience working with Agile/Scrum methodologies is a plus.

Why Us
Joining us means being part of a team that values innovation, diversity, and community impact. You will have the opportunity to work on meaningful projects that directly impact millions of Australians while enjoying a supportive and inclusive work environment.If you are passionate about creating exceptional user experiences through thoughtful content design and want to be part of a leading organisation driving digital transformation, we want to hear from you!