Senior Contracts Performance Officer – Health Priorities

• Located in Cairns, Townsville, or Mackay
• Contract to 30 June 2025
• Salary Sacrifice options including up to $15,900 for living expenses
• Flexible Work Arrangement available

The Senior Contracts Performance Officer has responsibility for the management, administration, and performance of commissioning contracts. This role plays a key part in the Commissioning Cycle and requires active collaboration across all commissioning functions to be successful. 

The role includes:

• Providing operational support across the commissioning portfolios to ensure the effective management, administration, and performance of contracts. 
• Working in collaboration with other Northern Queensland Primary Health Network (NQPHN) functions in the design, management, monitoring, and evaluation of contracts to ensure services are delivered effectively to improve outcomes and meet local need.

The successful candidate will be able to demonstrate that they can:

• Adopt a holistic approach to evaluating contract performance by using the NQPHN Commissioning Cycle to guide delivery of health services, with particular consideration for the inputs into contract design and evaluation.
• Provide best practice expertise for management and performance of commissioning contracts, including understanding contract variations and milestone reporting.
• Develop and maintain high quality relationships with key stakeholders in the aged and primary care sectors, and Hospital and Health Services (HHSs). 
• Facilitate the provision of integration education and skilling opportunities.
• Provide support to service providers in the NQPHN region to deliver safe and high-quality services that deliver a tangible impact to communities.
• Collaborate with NQPHN staff from other functional areas, particularly the Health System Integration and Innovation team, to monitor and evaluate contract performance.  
• Collaborate with NQPHN service planning and design staff to support the commissioning cycle and ensure procured services are appropriately handed over for contract management.
• Support the development of resource materials required for contract management, administration, and performance and ensure distribution as appropriate.
• Undertake administrative tasks such as production and distribution of correspondence, reports and/or presentations relating to contract management, administration, and performance.
• Effectively manage contracts through building strong relationships with health and aged care service providers and other key stakeholders.
• Support collaboration across all NQPHN teams to ensure the programs delivered are in line with the organisation’s strategic and operational requirements.
• Support the team in ensuring the agreed performance outcomes for programs across all commissioning portfolios are delivered, monitored, and reported in line with recommended frameworks and guidelines.
• Support the development and implementation of appropriate Activity Work Plans informed by the Department of Health and Aged Care (DoHAC) guidelines.
• Support and collaborate within the team to ensure an integrated approach to commissioning. 

If you are looking for the opportunity to be part of a passionate and driven team and contribute to achieving our mission of ‘northern Queenslanders live happier, healthier, longer lives,’ we’d love to hear from you. NQPHN aims to be an employer of choice for Indigenous Australians, and we encourage Aboriginal and Torres Strait Islander people to apply for this role.

NQPHN aims to be an employer of choice for Indigenous Australians, and we encourage Aboriginal and Torres Strait Islander people to apply for this role.

Key selection criteria

• Qualifications (Higher Education and/or Vocational Education and Training) and 3 years’ experience in a relevant field.
• Demonstrated understanding of health commissioning processes, health service design, and delivery in a community environment. 
• Demonstrated ability to provide comprehensive support to the administration, management, and performance of contracts.
• Demonstrated ability to develop rapport and build relationships with internal and external stakeholders.
• Demonstrated ability to prioritise and meet deadlines in a high demand work environment.
• Highly developed interpersonal, communication, influencing, partnering, negotiation, and conflict resolution skills, particularly in relation to community and stakeholder engagement within the health sector.
• Demonstrated skills in dealing with confidential and sensitive information in a professional manner.
• Self-sufficient in the use of information technology (IT); Microsoft Office Suite including but not limited to Word, Excel, and PowerPoint.

About Us

Northern Queensland Primary Health Network (NQPHN) is one of 31 regionalised and independent PHNs established nationally by the Commonwealth Department of Health to provide local communities with better access to improved primary healthcare services.

The NQPHN region extends from St Lawrence in the south coast, up to the Torres Strait in the north, and west to Croydon and Kowanyama.

NQPHN aims to improve health outcomes for all residents by supporting, investing in, and working collaboratively with local Hospital and Health Services, the primary healthcare sector, local government areas (LGAs), other health organisations, and the wider community.

Find out more about NQPHN at www.nqphn.com.au

Your application should include:

• Cover letter including response to the key selection criteria (no more than four pages)
• Your resume.

For further information about this position please click the Apply button or please email ***********@nqphn.com.au

Applications close Friday 9 February 2024.