Address HubSpot
Senior Customer Success Manager
There's this notion that to grow a business, you have to be ruthless. But we know there's a better way to grow. One where what's good for the bottom line is also good for customers. We believe businesses can grow with a conscience, and succeed with a soul — and that they can do it with inbound. That's why we've created an ecosystem uniting software, education, and community to help businesses grow better every day.
Why HubSpot
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HubSpot is a leading customer relationship management (CRM) platform for scaling companies. Tens of thousands of customers all over the world use our marketing, sales, and Customer Success software to grow their businesses. It's our mission to not just help them grow, but to help them grow better.
About the role
Our Customer Success team is on a mission to deliver best-in-class services and support to our global customers. From developing creative and personalised strategies for businesses, to creating resources that help people become inbound experts, we try to help our customers grow better using our software.
What you'll be responsible for
Customer Advocacy and Feedback
Advocate for customers by providing feedback to internal teams on how to better meet customer needs
Adoption and Success Management
Support customers gain value from the product / service. Including check-ins, training, addressing blockers to adoption, and providing best practice advice
Relationship Building
Maintain trusted relationships with key stakeholders to help them achieve their goals, and grow revenue and usage.
Skills you'll need
Collaboration
Works with others by being open, clear in communication and listening to achieve goals
Learning agility
Identifies and applies strategies to enhance reception, retention and use of newly acquired information, skills, and abilities
Problem solving
Identifies problems and develops logical solutions that address the problems
