Senior Desktop Support Analyst

The Public Transport Authority’s (PTA) vision is to be recognised as a leader in providing world-class public transport services and solutions. As a fast-growing economy, Western Australia’s public transport system is recognised as the best in Australia and is one of the most efficient, clean and safe networks in the world. Rail transport is vital for our continued success and growth through our many projects including METRONET, to meet the public’s needs and expectations. Moving millions of people needs the skill and commitment of a talented workforce.
The Role
An exciting opportunity has arisen in the role of Senior Desktop Support Analyst within the PTA’s Information Management & Operational Systems (IMOS) division. The role is responsible for assisting with escalations from customer queries, VIPs, managing major incidents and coaching of junior and new staff. This role will also manage ticket allocation amongst the Service Desk and Desktop Analysts, plus also be the escalation point for tickets before being transferred to other teams within IMOS.
To be successful in this role you will have:

• Possession of an IT Foundation Certificate and/or demonstrated experience in a relevant IT field.
• Possession of a relevant technical qualification or certification and/or be able to demonstrate experience in the delivery of second level support.
• Demonstrated advanced knowledge and experience of the installation and administration of IT hardware and software technologies.
• Excellent communication skills (written, verbal and interpersonal) including the ability to develop a rapport with internal customers.
• Sound conceptual and analytical skills, including the ability to analyse information and resolve complex technology problems and issues.

Pool
Suitable applicants will be placed in a pool for twelve (12) months from which permanent and fixed term appointments will be made. There is one permanent position available for an immediate start.
The PTA is an equal opportunity employer and encourages people with disability, Aboriginal and Torres Strait Islander people and persons from culturally diverse backgrounds to apply.
This selection process will initially be used to fill the above vacancy. Applicants assessed as suitable during this selection process may be considered for other similar vacancies that occur for up to 12 months.
Further Information
Please refer to the attached Job Description Form (JDF) for full details about the position, including any special requirements relevant to appointment.
Please contact Mr Adam Holyday, Service Desk Team Lead on (08) 9326 3003 for specific information about the role.
Please Note: To be eligible for appointment to a position, suitable applicants will be required to undertake a full and comprehensive medical assessment.
For more information about the PTA, please visit .
How to Apply
Applicants are requested to provide the following: * A current CV with two work related referees;

• A written application addressing all the Selection Criteria from the JDF in no more than two pages; and;
• A completed Integrity and Qualification Consent Form (attached) as all PTA positions are subject to ongoing integrity screening.

Applicants are requested to apply online using the ‘Apply for Job’ button at the top/bottom of the screen. Please note the closing date and time, as no emailed, late or pro forma applications will be accepted.
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About the PTA
The Public Transport Authority of Western Australia (PTA) is responsible for the operation of all bus, train and ferry public transport services in the greater metropolitan area under the Transperth brand. It also operates public transport services in regional centres, operates road coach and rail passenger services to regional area under the Transwa brand, and administers School Bus Services (SBS).