Senior Desktop Support Analyst

The Company

With clients based in 120 countries this leading provider of risk management, insurance, reinsurance brokerage and as well as human resource solutions and outsourcing services, is looking to expand their IT team with an additional Senior Desktop Support Analyst to provide support to both internal and external stakeholders.

The Role

You will be tasked with the support of both day-to-day operations and any support needed on any project work that is carried out by the business. Mentoring is also another key aspect of this role which you will carry out on a day-to-day basis.

Key responsibilities:

- Assist level 1 teams with any issues they are not able to resolve

- Provide L2/3 support on both BAU and Projects

- Work on projects as required, including hardware refreshes each quarter and office moves

- Ensure service calls are updated within service levels and document all relevant details in the ticket record

- Assist service desk in backup on telephone queue when temporary additional resource is required (e.g. during peak periods/team meetings/absences)

Your Profile

We are seeking a motivated, driven and hardworking individual to join a professional, collaborative and friendly environment.

Apply Today

Please send your resume by clicking on the apply button. Learn more about our Sydney recruitment services: http://www.roberthalf.com.au/recruitment-agency-sydney

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