Senior Digital Product Owner, Web & App (Vpsg5)

About the Role
*This is a Fixed Term Position, end date 31 January 2025*
 
Elevate your career as the Senior Digital Product Owner, at the forefront of innovation. The opportunity will serve as the crucial link between technology and business, ensuring a nuanced understanding of the customer's voice. Balancing immediate business needs with a long-term perspective, you'll prioritise activities and features to achieve harmony between business objectives, customer satisfaction, short-term wins, and long-term strategy. Grounded in data-driven decision-making, you'll be responsible for making tough choices on prioritising work, emphasising not just the successful launch of new platforms and features but also identifying and delivering optimisation opportunities post-launch. Collaborating with your team, you'll establish and communicate clear KPIs to stakeholders, maintaining a focused pursuit of objectives. This role represents a unique opportunity to blend innovation, strategic vision, and customer-centricity in a dynamic digital landscape.
 
To access the Position Description, please click here. 
 
Position Outcomes / Accountabilities 
• Set and execute product and service strategies in close collaboration with an Agile team and senior stakeholders, delivering a robust Digital Product for Victorians and visitors to Victoria.
• Improve the transport customer experience by identifying business objectives, marrying them to customer needs, and considering technical systems and limitations, managing prioritisation and trade-offs among conflicting priorities.
• Create and maintain a digital experience roadmap, including ongoing product strategy, product planning, and requirements for new features, functionality and integrations.
• Lead a squad, collaborating with project managers, solution architects, developers, testers and designers on the tactical aspects of product development.
 
Key Selection Criteria
• Demonstrated experience driving product strategy, product roadmaps and backlogs to successfully deliver transport products and services through digital solutions. 
• Expert understanding of digital customer experience, best practice usability, digital content, device and interface conventions, and web standards including accessibility. 
• Strong stakeholder management and presentation skills with the ability to display good judgement, creativity and innovation in a fast-paced environment to deliver best-in-class digital customer experiences.
• Skilled analytical thinker who can gather data, break problems down into their parts and propose solutions with a proven track record of delivering on time and on budget.
 
Qualifications and Experience
Mandatory 
• Tertiary degree in a relevant field.
• 3+ years’ experience working as a Product Owner in a digital environment.
 
Desirable 
• Experience leading various types of customer validation and testing, including iteration reviews and User Acceptance Testing (UAT) with real customers.
• Knowledge of HTML and CSS.
 
What we offer
•    Meaningful work making Victorian communities more accessible and liveable.
•    Professional growth and development opportunities across the department and the wider Victorian Public Service.
•    A hybrid working model focused on collaboration and teamwork.
•    Optimal work-life balance initiatives including flexible working arrangements.
•    We prioritise the development of a safe and inclusive culture.
 
Culture Value
We are an equal opportunity employer, embracing a diverse range of applicants such as veterans, and people who identify as Aboriginal and/or Torres Strait Islander, LGBTQIA community members, individuals with disabilities and/or health conditions, as well as those from varied faith and cultural backgrounds. At our department, we prioritise the development of a safe, inclusive, and high-performance culture through shared actions and behaviours that align with our strategy and direction. This empowers our employees to effectively contribute to our goals.
 
How to Apply
Click the ‘Apply’ button and follow the prompts. Applications should include a resume and a cover letter.  Applications close 11.59pm on Sunday 28th April 2024. For further information about the role please contact Patrick Bruce – Manager Channel Performance And Data via *************@transport.vic.gov.au. 

Preferred applicants may be required to complete a police check and may be subject to other pre-employment checks. Information provided to the Department of Transport and Planning will be treated in the strictest confidence. 

Please let us know via phone or email if you require any adjustments to ensure your full participation in the recruitment process or if you need the ad or any attachments in an accessible format (e.g., large print) due to any viewing difficulties or other accessibility requirements.