Senior Emergency Department Clerk | Full-Time Permanent

Classification: Administrative Services Officer Class 4
Salary: $80,535 - $86,909 plus superannuation
Position No: LP9215, Several - 02FWU
Directorate: Canberra Health Services
Advertised (Gazettal date): 05 February 2024
Contact Officer: Alana Cash on **********@act.gov.au or 02 6264 7***

What can we offer you:

● City living without the traffic – click her to see why you should live in Canberra.

● Competitive pay rates and excellent working conditions.

● Salary Packaging with many options that provide full fringe benefits tax concessions.

● Flexible working conditions.

● 11.5% Superannuation.

About the Hospital:

North Canberra Hospital (formerly Calvary Public Hospital Bruce) and Clare Holland House are now run and operated by Canberra Health Services (CHS)

This is a significant milestone as the ACT Government moves towards delivering a new billion-dollar hospital on Canberra’s Northside.

The current North Canberra Hospital is a level 4 hospital that provides a range of acute and sub-acute services including community based care to the residents of the northside of Canberra and Southern NSW. North Canberra Hospital (NCH) is a 270 public hospital located in Canberra’s expanding northside. North Canberra Hospital operates a 24 hour Emergency Department. Inpatient services include general medicine, surgery, maternity, mental health and critical care.

Other service modalities include day surgery, specialist outpatient clinics, Hospital in the Home and the Geriatric Rapid Acute Care Evaluation service that reaches into aged care facilities across the ACT.

The new Northside Hospital will be built on the existing Calvary Hospital campus in Bruce. It will be a modern, state-of-the-art hospital for patients, visitors and its workforce and will provide more beds and increased services. Until then, it’s business as usual at the NCH, and we’ll keep providing high-quality care to our patients and community.

About the role:

The Senior ED clerk role is to provide customer service, support to the ED clerical team by ensuring current workflows and procedures are followed, rostering and leave management. The senior ward clerk will support and work under the direction of the Assistant Director of Clinical support services

Under limited direction of the Team Leader you will:

• Maintain Patient Administration System, including referrals, procedure bookings and managing wait lists
• An ability to identify, analyse and solve problems that impact on work objectives
• Ability to perform data entry tasks to a high standard
• Participate in the induction and training of new or less experienced staff
• Provide customer service including liaison with internal and external customers
• Participate in Quality Improvement Activities for the Unit
• Supervise and coordinate the daily rostering and leave management of the administrative team
• Assist in identifying skills gaps and training needs to provide focused training, guidance and support

About you:

Requirements/Qualifications:

Mandatory

• NCH is leading the drive to digitally transform health service delivery in Australia through the implementation of a territory wide Digital Health Record. Computer literacy skills are required which are relevant to this role as you will be responsible for completing required documentation and becoming a proficient user of the Digital Health Record and/or other Information Technology systems; once proficient, you will need to remain current with changes, updates and contingencies.
• Demonstrated experience in an administrative role in a public health care setting.

Desirable

• Have experience in providing operational advice in healthcare setting in accordance with national guidelines and standards.
• Experience with a Digital Health Record.
• Senior member in a team with experience in supporting and training colleagues.

Please note prior to commencement successful candidates will be required to:

For more information on this position and how to apply "click here"

Canberra Health Services (CHS) is focussed on the delivery of high quality, effective, person centred care. It provides acute, sub-acute, primary and community‐based health services, to the Australian Capital Territory (ACT) and surrounding region. More information can be found on the CHS website.

Our Vision: creating exceptional health care together
Our Role: to be a health service that is trusted by our community
Our Values: Reliable, Progressive, Respectful and Kind

CHS is committed to workforce diversity and to creating an inclusive workplace. As part of this commitment, we welcome applications from all diversity groups. Aboriginal and Torres Strait Islander peoples, people with disability and people who identify as LGBTQIA+ are particularly encouraged to apply.

Canberra Hospital Expansion Project – CHS is constructing a new critical services building called ‘Building 5’ which is a 44,000sqm nine storey building specifically designed to deliver state-of-the-art acute clinical services at the Canberra Hospital. Building 5 is the largest healthcare infrastructure project undertaken in the Territory’s history and it represents the largest clinical and operational change program to ever be implemented by Canberra Health Services. Building 5 integrates with a number of existing buildings at the Campus including Building 1 and Building 2, to facilitate a seamless public thoroughfare, patient transportation and back-of-house logistics distribution.

North Canberra Hospital - As of 3 July 2023 Calvary Public Hospital Bruce transitioned to CHS and became North Canberra Hospital. The transition will deliver a health system networked under one provider and will provide increased workforce opportunities for staff at both CHS sites. The ACT Government will be building a new northside hospital on the existing hospital campus in Bruce to meet the growing health care needs of our community, with construction to commence mid-decade providing more beds, increased services, and increased career opportunities.

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