AddressWe're MYOB, a business management platform designed to unleash the potential of businesses across Australia and New Zealand! As the #originalstartup, our roots are in finance and accounting software, but today we are so much more. We help our Aussie and Kiwi customers unleash their full potential, giving them the tools to Start, Survive and Succeed: all in the one place.
We're always on the hunt for those who bring a different perspective, diversity of thought and the drive to make our culture even better. Take your career to a new dimension at MYOB.
The Opportunity
We're looking for an experienced and hardworking Senior Enablement Consultant who demonstrates excellence, creativity and drive. Ideally, you'll have a SaaS Professional Services background and experience in best-practise consulting, project management, and software implementation (or willing to learn). You're a storyteller who thrives off a challenge and has a positive approach. Your learning solutions are engaging, but more importantly, effective (and proven to be). Overall, we want to welcome a great teammate who's happy to share their talent with others. If this sounds like you, please read on.
You'll be part of an Enablement team that drives customer satisfaction and retention by providing Sales, Success, Support and Services teams with the right knowledge, assets, and skills to maximise every customer interaction. You'll collaborate on the Enablement process end-to-end, including needs analysis, content development, training delivery, communication, optimisation, and outcome assessment.
About the Role
- Build compelling enablement content and journeys that improve retention, embeds the learning and accurately reflects training needs.
- Use Articulate Teams 360 suite to create engaging, on-brand learning content.
- Establish and maintain career pathways for Sales/Success/Support/Services team members to support career transition, promotions, and succession planning.
- Build, execute and optimise Sales, Success, Support and Services Certification process and Soft Skill curriculum.
- Deliver enablement materials in accordance with MYOB best-practice design, business and customer requirements, and agreed schedules.
- Think creatively, and identify and explore new education concepts to optimise learning.
- Perform Training Needs Analysis (TNA) through to content build and publishing (true end-to-end).
- Use performance data to identify knowledge or skill gaps across Sales, Success, Support and Services teams.
- Mentor others and facilitate Train the Trainer sessions with colleagues to improve their training delivery technique, both in-person and remotely.
What You Will Bring
- Extensive experience building blended (online and facilitator-led) learning in a fast-paced, corporate setting.
- Experience in designing and facilitating improvement workshops.
- You have extensive experience with industry-standard learning development tools such as Adobe Creative Suite, Articulate 360, and Camtasia.
- You have outstanding written and oral communication skills. You can write effective copy, instructional text, and audio/video scripts. You can tell a story with visuals as well as words.
- Experience writing education materials (preferably for consumer or software products).
- Experience with User-centred Design methodology.
- An appreciation of quality control and quality assurance measures applicable to the development of learning tools.
Our Culture & Benefits
Our values have stood the test of time. If you want to work and collaborate where opinions are valued, and your ideas can make a difference, come to a place where Your Work Matters.
See what it's like to work at MYOB and what we're all about.
Do your best work in a flexible work environment, right down to financial assistance to set up your home office…it's called Flexperience, and it's designed by you and your team!
Our partnership with Smiling Mind helps support the wellbeing of our team members and customers
Drive your own learning via conferences, in-house training, LinkedIn Learning, study assistance and a strong focus on leaders creating a learning environment
A multitude of leave options including up to an additional four weeks of purchased leave, generous parental leave, domestic violence leave, transgender leave, volunteer leave, study leave, plus more!
Communities built around 'Wellness', 'Belonging' and the 'Planet' where you can make a meaningful contribution
Access to best-in-class discounts and vouchers from leading retailers, and a lot more.
We are proud to be a Circle Back Initiative Employer and we commit to responding to every applicant.
MYOB are an equal opportunity employer and we champion diversity. Don't meet every single requirement of this role? Still apply! Research tells us that that women and underrepresented groups are less likely to apply unless they meet every single requirement. At MYOB we believe that the right hire is someone who makes an addition to our culture, rather than someone who fits in and conforms to our status quo. Moving to 'Culture Add' means adding team members who not only value MYOBs standards and workplace culture, but also bring an aspect of diversity that positively contributes to MYOB. So, if you're excited about this role, or about MYOB, we'd still love to hear from you!
