Senior Helpdesk Engineer

Senior Helpdesk Engineer | Sydney | Work from home Your new company An exciting new opportunity is available for a Senior Helpdesk Engineer at a Market Leading Managed Service Provider. This is a permanent position that allows you to work from home full-time. The role will require you to visit client sites located in the Sydney metro area and will only consider Sydney-based candidates for the position. Your new role You will be responsible for resolving escalated tickets from Level 1/2 technicians and supporting the team in networking, Microsoft 365, server deployment and IT security. You will work in conjunction with the other technical teams within the business to achieve the highest level of customer service and support. What you'll need to succeed
Previous experience working in an MSP environment is essential
Windows Server infrastructure (2008-2022)
Networking: TCP/IP, DNS, DHCP, routing, switching, and basic network troubleshooting.
Virtualisation: VMware or Hyper-V
Security Fundamentals: antivirus software, malware detection and removal, firewall configurations, data encryption, and basic security protocols to address security-related incidents.
Scripting and Automation: Proficiency in scripting languages such as PowerShell
Office 365 platform (SharePoint, Teams, Admin Portal and Directory Sync)
Experience using ConnectWise Manage
Experience using Datto (RMM & Commerce)
What you'll get in return
Enjoy your birthday as a paid day off
Work from home full-time
Various team building and social team events throughout the year
Your own Fitbit and FitBit Plus Subscription (Team competitions + prizes to be won)
What you need to do now If you're interested in the job click "apply now" to forward an up-to-date copy of your CV to charlie.pym@hays.com.au or call me on 0292492278. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. Please click here to apply.