Senior Ict Operations Technician

ACCIONA is a global company, leading in the development of regenerative infrastructure that creates a positive impact on society. Our workforce consists of more than 45,500 professionals, present in more than 40 countries across the five continents, all contributing in our mission to design a better planet. Are you a passionate individual who wants to make a difference, promote sustainable development, and find solutions to the biggest global challenges including climate change, overpopulation, and water scarcity? Come and join us in building the infrastructure our planet needs to achieve a sustainable future.
Job Description
CBD Location
Growing function
Great stakeholders
The Opportunity
As a Service Desk Technician at ACCIONA, you will play a crucial role in providing second-level support for computer systems, operating systems, applications, and mobile services.
Your responsibilities will include handling ICT incidents and service requests, installing and configuring hardware and software, and collaborating with the wider ICT team to ensure optimal outcomes for end-users.
Key responsibilities:
Provide second-level support, including logging and handling of ICT incidents and service requests, using the ITSM tool Service Now.
Installing and configuring computer hardware, software (Microsoft) and peripheral devices.
Monitor your ticket queue (requests and incidents) and reprioritise your workload to ensure all tickets are resolved within the defined SLAs.
Provide clear and concise notes within ServiceNow against each ticket, and where necessary, update/develop Knowledge Base articles.
Work closely with the wider ICT team, both locally within Australia and globally with our Parent Company, to achieve the best possible outcome for the End Us.
Required Skills and Competencies
Experience gained in a Level 2 role within a large matrix organisation.
Experience supporting mobile devices (iOS, Android) and Office 365 PC programs,
Experience in PC Hardware configuration, including maintaining printers and scanners.
Excellent communication skills.
ACCIONA has been given the Top Employer 2022 & 2023 certification in Australia, which certifies the company's commitment to excellence in human resources management and those who focus on putting their people first through their exceptional HR policies. Since establishing a presence in Australia in 2002, ACCIONA has made significant investments in local opportunities and project development. ACCIONA employs more than 3,000 people in its renewable energy, infrastructure and water projects across Australia & New Zealand.
We are an Equal Opportunity Employer and promote equality and diversity. Indigenous Australians and candidates from minority groups are encouraged to apply.