Senior Maintenance Manager

Essential:

·       Qualification (e.g. Degree, Diploma, Cert IV) in ICT Systems Engineering or related field

·       Certified SAFe® Practitioner (mandatory for all COSPO personnel – can be completed upon engagement)

Desirable:

·       Qualification in any Technical Regulatory Frameworks

·       ITIL certification (desirable)

Essential:

·       Demonstrated ICT experience

·       Experience in Maintenance Manager role within ADF

·       Systems Engineering and/or Systems Maintenance experience

·       Strong Defence background

·       High level management and communication skills

Desirable:

·       Agile / DevOps / Scrum experience

·       Demonstrated experience in and understanding of information technology and/or cyber security

·       Actively work with stakeholders to deliver on the technical challenges that arise in the delivery of day to day operations – across multiple systems and streams

·       Manage and task the regional Field Service Representatives (FSR)

·       Development and ongoing improvements of the Maintenance Management System (MMS) and associated policy and procedures

·       Manage and Coordinate establishment of DCR Nodes across all deployed regions in Australia

·       Actively support the Defence Cyber Range Product Manager in managing associated activities for the Defence Cyber Range (DCR)

·       Establish authorised maintenance community with Defence units and ensure Unit Maintenance Managers (UMM) conduct assigned maintenance activities as directed

·       Establish Technical Maintenance Plans (TMP) for all project material systems including routine, system updates and defect/fault activities

·       Manage maintenance logs and report on faults and defects reported by stakeholders

·       Regularly meet with key internal stakeholders to ensure IT needs and service requirements are being met

·       Monitor, manage and resolve IT service tickets

·       Excellent communication skills; both written and verbal

·       Ability to build and sustain productive and collaborative working relationships

·       Ability to work in a multi-disciplined team environment

·       Strong problem solving and conflict resolution skills

·       Flexible and able to adapt changing business needs

·       Stakeholder management in complex matrixed structures

• Strong knowledge of engineering concepts
• A Senior Maintenance Manager is an exciting role will allow you to take ownership of business processes and well as actively contributing to the definition of various projects for future delivery
• Responsibilities:
• Expert level knowledge in areas such as infrastructure, system engineering and integration design
• Work with stakeholders across the business to develop system design solutions to support business outcomes
• Develop Policy, process and procedure documentation

·       Work with your peers in Cyber Security Operations