Senior Manager Core Program Design

• Opportunity to develop, drive and lead the Qantas Loyalty Program Design
• Be part of a high performing team focussed on driving member engagement and delivering member and business value
• Permanent position based at our Head Office in Mascot

Qantas Loyalty is an integral part of the Qantas brand, with a vision to be the most valued and trusted Loyalty ecosystem that makes every day more rewarding. With a focus on rewarding loyalty and fostering lasting relationships, our business is dedicated to providing unparalleled value and benefits to our members. From earning points on flights, shopping and everyday purchases to enjoying exclusive perks and privileges, Qantas Loyalty is committed to delivering exceptional service and rewards. With a rich heritage and a forward-thinking approach, we continue to redefine loyalty in the aviation industry, setting the standard for excellence and innovation.The Senior ManagerProgram Design is responsible for developing, driving and executing the Loyalty wide Program Design and providing input to core Program initiatives to drive greater program engagement, deepen customer relationships and achieve annual business targets. It does this by owning the strategy formulation process for Loyalty wide Program Design including the branding, marketing, pricing, product and member experience.This role requires significant senior stakeholder collaboration and influencing across multiple Loyalty squads to achieve the best outcomes for member and Group. In addition, this role acts as a senior strategic adviser to other core Program functions and the broader Loyalty business across all topics relating to the member and overall Program Design.What you’ll bring to the role:

• 7+ years of experience in a similar role
• Experience in strategy development and implementation
• Experience in developing business models, new business cases and evaluating propositions.
• ‘A Cause and Effect’ thinking with the ability to identify complex multiple chains of cause and effect.
• Strong negotiation skills with the ability to engage and motivate people through effective communication.
• Commitment to change and continuous improvement.
• Prior experience in agile ways of working and design thinking will be highly regarded.

Why Qantas?You’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully.There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.The Qantas employee benefits program offers amazing benefits that extend well beyond travel.

• We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.
• We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave (plus superannuation payments on all paid and unpaid parental leave until your child turns 1) and additional purchased leave options for eligible employees.
• We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships.
• We’ll support your wellbeing: Whether it’s learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan.

Applications close on Wednesday, 3rd of April.Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. By coming to work for us, you’ll be part of an organisation that encourages diversity, supports charities and environmental initiatives. We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply. If you have any support or access requirements, we encourage you to advise us at time of application. Your personal information will be kept confidential in compliance with relevant privacy legislation.