AddressAbout Beam:
Beam is Asia Pacific’s largest shared micromobility company, on a mission to turn little drives into better
rides and make cities flow better for everyone. Shared micromobility is one of the fastest-growing industries
in the world, and we’re leading the way in Asia Pacific. We have established operations in Australia, New
Zealand, South Korea, Thailand, Malaysia, Turkey and Indonesia.
In Australia & New Zealand, Beam has e-scooter and e-bike operations across more than 30 cities -
including most state and territory capitals.
Here at Beam, we have gathered a team with a passion for innovation and technology. We tackle new
challenges every day as a group of problem solvers, determined to make a positive impact on people’s lives
and the future of the planet.
Who we are looking for:
We are looking for a Senior Operations Supervisor to support our Launceston operations team and supervise
the local team of e-scooter marshals and fleet technicians. You'll be someone who is willing and able to get
hands-on in order to get the job done and grow the business.
What you'll do:
It is anticipated that the role will be approximately 20% administrative time and 80% service-delivery or
team development time.
- Supervise and Deliver Beam’s On-Road and At-Warehouse Operations:
- Marshal e-scooters using vans, cars, e-bikes, e-scooters or on-foot (as required) and coordinate marshaling priorities across the team
- Undertake on-road (in-field) and warehouse-based repairs of e-scooters
- Provide training, support, guidance for the casual marshal and fleet technician team
- Ensure that all safety procedures are followed on-road and at-warehouse by all team members
- Respond promptly to resolve any vehicle-related complaints received from the council or community
- Provide Administrative Functions for the Team and Facilities (with support from Beam’s Remote Operations Team) including:
- Drafting rosters for approval by the Regional Operations Manager and adjusting shifts and personnel dynamically, as required by short-notice changes to availability and in response to changing business needs
- Undertake regular warehouse and fleet reporting tasks including: warehouse inspections, battery-charging infrastructure checks, TAF counts, stocktakes, and ad-hoc safety and compliance tasks
- Report incidents and injuries (staff and rider), near-misses, improvement suggestions using the MyBuildings facilities management system
- Monitor team performance and liaise with the Regional Operations Manager where improvements, corrective actions or interventions might be required
- Innovate constantly to improve processes, performance and outcomes
- Support the Regional Operations Manager in other ways as required, including running or coordinating Beam’s safety initiatives, implementing procedural changes and providing local customer service.
Requirements
- Proactive, hands-on approach with a positive attitude to change, challenges and solving problems
- Physical ability to undertake the repetitive work required by the position such as moving and loading e-scooters into vans (weight around 35kg)
- A class C driver licence with an excellent driving record - note that loss of licence may result in termination of employment as it is a critical requirement of the position
- Ability to supervise staff and develop the respect and trust of the team through your skill set of listening, responding appropriately and demonstrating professional care and compassion
- Ability to deliver training and performance feedback in an effective manner
- Willingness to undertake training and fulfill the roles of First Aid Officer and Chief Warden (Fire and Emergencies) for the site
- Familiar with the use of word-processing and spreadsheet software
- Strong written and verbal communication skills
This position provides broad exposure to all aspects of the business and is an excellent way to fast-track your start-up career.
