Senior Patient Services Officer

At GenesisCare we want to hear from people who are as passionate as we are about innovation and working together to drive better life outcomes for patients around the world.Your life's best work!GenesisCare Buderim-Sunshine Coast has an exciting opportunity for an experienced Patient Service Officers/Medical Receptionist to join our team as a Senior Patient Services Officer.This is a great opportunity for someone looking to take that next step in their career and gain fantastic leadership skills with the support of an established team.In this hands-on role that provides day to day leadership of the Patient Services team and patient accounts, keeping the team motivated, engaged and on track to consistently deliver patient centric services within the Oncology practice.On offer is a permanent full-time position working Monday – Friday, with occasional evening work to 7pm.More specifically, you will:

• Provide direction, supervision, support and recognition of staff activities and promote collaboration, cooperation and teamwork through effective leadership and management strategies.
• Provide support, initiate and drive change strategies across the practice through the provision of data and leadership which supports both the vision and ethos for GenesisCare and the development of patient focussed change strategies, programs and initiatives.
• Be a champion for a high level of Patient Services by meeting patient needs, maintaining patient service levels and monitoring and reacting to patient feedback.
• Having a clear understanding of the patient registration and billing systems including Medicare and the related billing processes. Including, assisting with the patient accounts function, as required and during periods of leave.
• Develop and maintain strong working relationships with internal and external stakeholders and promote and support initiatives designed to improve clerical staff engagement.
• Display a strong commitment to developing others through implementing effective performance management and development processes and providing staff with ongoing feedback and performance coaching.

We’re interested in hearing from people who:

• Demonstrate experience in managing and leading a team.
• Show demonstrated ability to provide excellent customer service in a healthcare environment.
• Have strong experience in medical administration and reception management.
• Show great management and communication skills, with the ability to liaise with and effectively influence staff & patients.
• Have a demonstrated understanding of and ability to provide excellent leadership in line with the organisation’s values.
• Have a collaborative and flexible approach to delivering exceptional patient centred services.
• Show a willingness and ability to proactively implement continuous improvement and change initiatives.
• Are able to effectively and collaboratively solve problems as they arise.
• Possess High level Medical accounts processing skills including knowledge of Medicare, DVA and private health funds.
• Have the ability to use clinical administration systems, as well as Microsoft Office software for data analysis and reporting purposes.

Benefits of joining our team:

• Ongoing opportunities for professional development to keep up to date with current clinical practices in a rapidly developing organisation.
• Work in a collaborative and friendly environment delivering outstanding outpatient care.
• Fast-paced, challenging role with one of the most influential healthcare providers.
• Enhance your holistic wellbeing with our Full Circle wellbeing program
• Free access to thousands of LinkedIn training courses.
• Range of benefits available: Qantas membership discount, gym membership discount, 12 weeks paid parental leave, Bupa discount.

About GenesisCare
We are 1,300+ highly trained healthcare professionals and support staff in Australia designing innovative treatments and care for people with cancer. Our dedicated teams treat more than 30,000 patients annually.People centricity is at the heart of what we do whether that person is a patient, a referring doctor, a partner or someone in our team. We aim to build culture of care that is patient focused and performance driven. Our people promise is "do your life's best work, by always growing, having a profound human impact and making great things happen together." If you'd like to make a difference, join us at GenesisCare.Applications Close: COB Monday 1st April 2024GenesisCare is an Equal Opportunity Employer.