AddressYour life's best work:
GenesisCare is entering another exciting growth phase here on the East Coast of Australia in 2024. GenesisCare are leading the way with the first brand new Radiation Oncology Centre set to open in the beautiful Noosa region in Queensland by July of 2024.
As the Senior Patient Services Officer, you are responsible for the leadership of the Administration team (within the designated centre) in the delivery of high-quality patient centred services. This is a hands-on role, responsible for providing direction on daily matters pertaining to reception, patient administration and patient accounts services.
This is a full-time role working Monday - Friday.
More specifically, you will:
- Provide direction, supervision, support and recognition of staff activities
- Promote collaboration, cooperation and teamwork through effective leadership and management strategies
- Supervision of all Patient Services staff within the designated Centre
- Preparation of staff rosters in conjunction with the Centre Leader
- Assisting the Centre Leader in the recruitment of suitably experienced staff
- Conducting staff inductions at the centre level in conjunction with the Centre Leader.
- Working with Centre Leader on various ad hoc projects and carrying out actions as directed.
- Have a clear understanding of the patient registration and billing systems and the related billing processes.
- Have a clear understanding of the funding mechanisms related to Radiation Oncology billings, Medicare and the Medicare Safety Net. debtors are managed effectively and in line with the Debtors Management policy & procedure.
We're interested in hearing from people who have:
- Demonstrated experience in managing and leading a small team
- Demonstrated ability to provide excellent customer service in a healthcare environment
- Strong experience in medical administration and reception management
- Strong management and communication skills, with the ability to liaise with and effectively influence staff & patients
- Demonstrated understanding of and ability to provide excellent leadership in line with the organisation's values.
- A collaborative approach to delivering exceptional patient centred services.
Benefits of joining our team:
- Internal career development opportunities globally
- Qantas membership discount, gym membership discount, 12 weeks paid parental leave, Bupa discount
- Ongoing opportunities for professional development to keep up to date with current clinical practices in a rapidly developing global organisation
- The opportunity to work for one of the most influential healthcare providers
- All employees and their family members have access to free confidential support that is completely external to GenesisCare including financial, nutritional and wellbeing coaching, legal advice & counselling
- Learn and grow with our award-winning development programs
- Free access to thousands of LinkedIn training courses
About GenesisCare
We are 1,300+ highly trained healthcare professionals and support staff in Australia designing innovative treatments and care for people with cancer. Our dedicated teams treat more than 30,000 patients annually.
People centricity is at the heart of what we do whether that person is a patient, a referring doctor, a partner or someone in our team. We aim to build culture of care that is patient focused and performance driven. Our people promise is "do your life's best work, by always growing, having a profound human impact and making great things happen together." If you'd like to make a difference, join us at GenesisCare.
Applications Close: COB Thursday 23rd May 2024.
