Senior Patient Services Officer

At GenesisCare we want to hear from people who are as passionate as we are about innovation and working together to drive better life outcomes for patients around the world.

Your life’s best work!
GenesisCare is a leading healthcare provider in Australia, specialising in the treatment of cancer.

At GenesisCare, we aim to offer an integrated, personalised care experience designed to help you achieve the best possible clinical outcomes close to home.

Our Frenchs Forest clinic is located nearby Northern Beaches Hospital and our team is dedicated to offering the Northern Beaches community evidence-based treatments delivered in a multidisciplinary care environment.

We currently have an opportunity for a Senior Patient Services Officer to join us.

As the Senior Patient Services Officer, you are responsible for the leadership of the Administration team (within the designated centre) in the delivery of high-quality patient centred services. This is a hands-on role, responsible for providing direction on daily matters pertaining to reception, patient administration and patient accounts services.

More specifically, you will:

• Provide direction, supervision, support and recognition of staff activities
• Promote collaboration, cooperation and teamwork through effective leadership and management strategies
• Supervision of all Patient Services staff within the designated Centre
• Preparation of staff rosters in conjunction with the Centre Leader
• Assisting the Centre Leader in the recruitment of suitably experienced staff
• Conducting staff inductions at the centre level in conjunction with the Centre Leader.
• Working with Centre Leader on various ad hoc projects and carrying out actions as directed.
• Have a clear understanding of the patient registration and billing systems and the related billing processes.
• Have a clear understanding of the funding mechanisms related to inpatient and outpatient billings including debt management, Private Health Fund claims, Medicare and the Medicare Safety Net.

We're interested in hearing from people who have:

• Demonstrated experience in managing and leading a small team
• Demonstrated ability to provide excellent customer service in a healthcare environment
• Strong experience in medical administration and reception management
• Strong management and communication skills, with the ability to liaise with and effectively influence staff & patients
• Demonstrated understanding of and ability to provide excellent leadership in line with the organisation’s values.
• A collaborative approach to delivering exceptional patient centred services.

Benefits of joining our team:

• Thriving close-knit culture and communities and supportive environment with encouragement to live your highest potential
• The opportunity to work for one of the most influential healthcare providers pioneering the way forward in innovation for cancer treatments
• A rewarding purpose-led organisation that provides positive outcomes to patients everyday

About GenesisCare
We are 1,300+ highly trained healthcare professionals and support staff in Australia designing innovative treatments and care for people with cancer. Our dedicated teams treat more than 30,000 patients annually.

People centricity is at the heart of what we do whether that person is a patient, a referring doctor, a partner or someone in our team. We aim to build culture of care that is patient focused and performance driven. Our people promise is "do your life's best work, by always growing, having a profound human impact and making great things happen together." If you'd like to make a difference, join us at GenesisCare.

Covid 19 Vaccination Requirement
In line with the Public Health Order, all GenesisCare employees are required to be fully vaccinated for COVID-19. To be eligible for consideration to perform work for GenesisCare, all recruits must provide evidence of vaccination and comply with the requirements of the Public Health Order prior to appointment.

GenesisCare is an Equal Opportunity Employer.