Senior People Services Advisor

2 x ongoing, full time roles available.
About the Department
The role of the Department of Education is to support Victorians to build prosperous, socially engaged, happy and healthy lives. It does this by supporting lifelong learning and healthy development, strengthening families and helping to equip people with the skills and knowledge for a 21st century economy and society. The department supports a culture of leadership, learning and renewal in all workplaces with opportunities for career development and advancement.
About the Division
The People Strategy and Operations (VPS) Division is responsible for managing HR operations and providing strategic support for both corporate staff and accommodation services. It oversees corporate environments, sustainability initiatives, payroll, recruitment, policy development, workplace relations, and workforce management. Operating under a values-based framework, the division prioritizes meeting client needs and improving policies and processes, to deliver on our corporate responsibilities.
It's an exciting time to join the People Services branch, which manages payroll, people operations, talent acquisition and HR services with the goal of attracting and retaining top talent, whilst nurturing a culture of high performance and innovation. The branch is currently implementing a new innovative operating model to introduce more efficient work methods and enhance its service delivery to the business.
About the Role
Bring your People Advisory expertise to this newly established function and be pivotal in making the new People Services operating model a success! As a Senior People Services Advisor in the People Advisory team, you will play a pivotal role leading the standard of HR service provided to all employees of the department. Provide mentorship to others in the team around problem solving, exceptional client service standards and cross functional team collaboration.
To be successful in this role you will:
* Serve as a primary point of contact for People Services enquiries.
* Provide expert HR advice on People Services matters to a diverse VPS corporate workforce.
* Effectively prioritise and manage all People Services enquiries within established SLAs, with accurate and timely service.
* Work collaboratively with your team and others within People Services for managing complex case escalations.
* Establish comprehensive knowledge of departmental processes and policies for HR services.
* Escalate complex cases to subject matter experts in other areas of the People Strategy & Operations Division as necessary.
* Identify emerging people trends to drive informed decisions and proactively identify ongoing process and system improvement initiatives for level 0 service support.
Capabilities
Can you demonstrate exceptional People Advisory service capability? Do you enjoy complex problem solving to identify the route cause and effectively apply guidelines and policies to manage operational enquiries? Are you a great communicator and love providing excellent customer service while meeting service level agreements? Can you collaboration effectively to meet customer needs, deliver operational outcomes, be flexible, show innovation and a commitment to continuous improvement.
Desirable Qualifications and Experience
* A Tertiary qualification in HR or similar
* Demonstrated experience working in a dynamic, high performing payroll, HR advisory or talent acquisition function
* Strong knowledge and understanding of HR policies, procedures, and practices.
* Proven ability to effectively engage and build positive relationships with internal and external stakeholders
* Effective problem-solving capability to resolve or escalate operational service queries.
How to Apply:
Please submit your resume and cover letter outlining your relevant skills, personal qualities and capabilities that align with this role.
Applications close midnight on Sunday, 31 March 2024.