Senior Practitioner - Case Management And Client Outcomes

About Us :

Toora Womem Inc is a not-for-profit organisation which has been delivering gender specific services to women in the ACT and surrounds since 1982. Our mission is to be the leading organisation in the ACT providing safe, respectful support for all women who are impacted by domestic and family violence, homelessness, the criminal justice system and/or alcohol and drug dependency.

About You :

Education

• A tertiary qualification and relevant experience in a related field

Mandatory Documents:

• WWVP check
• Driver’s license
• Police check

Position Summary :

The Senior Practitioner – Case Management and Client Outcomes plays a central role in developing, implementing, reviewing and reporting on robust and effective Case Management and Client outcome practices within Toora.

The Senior Practitioner will provide expertise and advice to employees, the Management Team and other internal and external stakeholders.

The Senior Practitioner reports to the Governance Manager and will work closely with the Service Directors and Managers, the Clinical Governance Committee and Director of Service Excellence.

Key Requirements :

The Senior Practitioner - Case Management and Client outcomes requires the following skills and experience:

• Knowledge of legislative frameworks including acts, regulations and Case Management theories and methodologies that guide practice principles.
• Experience in the use of client outcome measurement tools, such as Outcome Stars
• Experience in providing professional advice on Case Management and Client Outcomes through case reviews, mentoring and coaching
• Demonstrated capacity to work in a person-centred, trauma informed environment
• Ability to analyse complex problems and resolve matter that demonstrate reflective practice
• Demonstrated ability to work well in a team environment and the ability to achieve organisational and team values, goals and objectives and to act confidentially and professionally;
• High level administrative skills including knowledge and experience in preparation of written reports and policy development
• Well-developed communication skills including negotiation, conflict resolution, problem solving skills and the capacity to build and maintain positive relationships;

Additional desirable experience:

• Experience working in the homelessness and/or Alcohol and other drug sectors
• An understanding of client complexities within the community service sector, in particular homelessness and Alcohol and other Drug sectors
• Working knowledge and understanding in the application of the Case Management standards, Clinical Governance standards or QIC Health and Community Standards

Job Responsibility :

The Senior Practitioner - Case Management and Client outcomes will deliver the following key responsibilities:

• Assist with the maintenance and review of Toora’s Clinical Governance Framework and Policies
• Lead regular reviews, and updates of Case Management and related practice policies, procedures to ensure compliance with best practice and standards
• Assist in the implementation and embedding of client outcome measurement tools, principles and practices across the organisation.
• Conduct case reviews in all service areas of the organisation to ensure effective case plans are in place and appropriate Case Management is occurring
• Enhance Case Management skills, Client Outcomes and principles of practice skills by providing advice and mentoring to staff; and researching best practice methodologies and techniques
• Lead and coordinate participation in Case Management, practice standards and Client outcome audits and evaluations, including analysis of results.
• Work with various teams in Toora to assess the client safety and risk elements of their work and ensure they are supported to meet service standards and best practice
• Work in collaboration with the Clinical Governance Committe
• Provide secretariate support the Clinical Governance Committee
• Report on, and be involved in incident and risk reviews as required
• Provide reports, including analysis of results to the Governance Manager, Clinical Governance Committee, Management, CEO and Board as required

Job Functions :

Community development

Job Benefits :

• New role and ability to make your mark
• 5 weeks annual leave
• Be part of a passionate team of women working to support vulnerable women in the ACT region

Selling Point :

Leadership role with the ability to have a positive impact on Client Outcomes for vulnerable women

Contact :

Katie Hancock