Team Manager

IRT is an equal opportunity employer. We find excellence in diversity and are committed to creating an inclusive environment for all employees. If this role stands out to you but you don't feel like you ‘'tick all the boxes'', we strongly encourage you to apply nonetheless. We value diversity across experience.

Founded in 1969, IRT's mission was to provide better options in housing and care for older people. Now 50 years later, our purpose remains the same.

We improve the lives of more than 9100 people every day in NSW, the ACT and Qld. We're one of Australia's largest community-owned providers of independent living, aged care and home care. We're proud to have more than 40 communities and home care service hubs in NSW, the ACT and Qld.

We are proud of our culture and employ people across a diverse range of occupations, backgrounds and skills, who are passionate and committed to creating a better world for all older Australians.

IRT is seeking an experienced Team Manager to join the Home Care team in Queensland. Reporting to the Business Manager, you will be responsible for the day to day people management of IRT Home Care staff.

• Assist the Business Manager and Customer Relationship Manager to manage the resourcing model that forecasts and balances supply and demand that supports revenue growth and controls employment cost in line with the annual budget
• Support the Business Manager to ensure we continuously attract, induct, develop and retain frontline staff
• Support the Business Manager to mentor, coach, and performance lead and manage front line care staff via regular forms of dialogue
• Lead, coach and mentor front line staff in the delivery and execution of services
• Coordinate and lead initiatives that facilitates ongoing learning, skills development and build market leading workforce capability
• Coordinate and support the execution of all team meetings
• Liaise and support the rostering team in the day-to-day decision making regarding roster adjustments
• Facilitate communication, distribution and rollout of relevant initiatives and marketing collateral that involve execution by the front line care staff
• Ensure staff deliver excellent customer experiences for each visit that lead to continuously improving NPS and QOL scores and positive customer feedback
• Lead the analysis and subsequent action plan derived from performance insights extracted from the Procura System
• Participate and contribute to the planning processes, policy and procedure formulation as pertains to area of responsibility

• Tertiary qualifications (post-secondary) qualification. E.g. Certificate IV in relevant industry Aged Care, Disability, HACC, Frontline Management or Individual Support or equivalent demonstrated experience
• Demonstrated experience in team management or supervision (Health & Community Services, Retail or Hospitality highly desirable)
• Intermediate computer skills and data collection
• Proven experience in supervising a team
• Well-developed analytical and problem solving skills and the ability to apply these skills in people management
• Proven verbal and written communication skills including experience in writing reports and correspondence
• Demonstrated ability to work collaboratively as a member of a team and to be self-motivated

• Competetive pay and more cash in your pocket (less tax) with not-for-profit salary packaging
• Flexible working conditions
• Birthday leave - relax and take a day off on us!
• Professional and career development opportunities
• Multiple career pathways
• Discounted gym memberships
• Free counselling via Employee Assistance Program (EAP) and staff wellness program

If you feel this is the right role for you, we'd love to hear from you! Simply click the "Apply now" button, fill in your details and submit. Once you apply, we'll be in touch to discuss your application. Or alternatively, please contact IRT Recruitment.

All successful candidates will be required to undergo pre-employment checks including reference checks, pre-employment functional assessment and a National Criminal History Check.