Senior Privacy And Right To Information Advisor

Senior Privacy and Right to Information Advisor

• Grade: Clerk Grade 7/8
• Salary range: $101,947 - $112,849 superannuation and leave loading
• Duration: Ongoing
• Location: Gosford or Parramatta
• Closing Date: Monday 5th December at 9.59am

About the role

On a day-to-day basis you will be part of a team of motivated privacy professionals that supports the Better Regulation Division (BRD) within the Department of Customer Service to understand their privacy obligations. This includes engaging and working with all parts of BRD and the multiple channels that our customers use.

This role will support the enhancement of privacy frameworks, tools, templates, and processes to achieve improved outcomes. You will contribute to driving strategic priorities and transformation across the agency to improve privacy and risk awareness, capability, and cultural uplift.

Your day-to-day responsibilities will include:

• Contribute to or lead Privacy Impact Assessments for new products or projects
• Contribute to or conduct Privacy Internal Reviews
• Provide privacy advice to inform decision making and mitigate privacy risks
• Build and maintain strong relationships with other teams and areas
• Influence and negotiate for privacy outcomes amongst other competing priorities
• Maintain a focus on finding ways to solve problems - by finding a balance between preserving and ensuring privacy outcomes, and achieving customer and business outcomes
• Ensure that the privacy team's shared inbox is continuously monitored and requests for advice or support are allocated

Key Responsibilities

• Assist with the management of operational aspects relating to the organisation's statutory responsibilities under the Government Information (Public Access) Act 2009 and Privacy and Health legislation, including making determinations on complex applications and undertaking internal reviews.
• Provides excellent customer service for external customers and internal officers to support the organisation's commitment to transparency and accountability in providing access to information
• Provides high level support to the business unit regarding records management, statistical data collation and continual process improvement regarding information management
• Prepare and maintain project documentation and source and collate information for reporting, monitoring and evaluation purposes to contribute to achievement of the legislative obligations
• Assist in the interpretation and application of relevant privacy legislation and work with business areas to develop policies, protocols and procedures.

For more information on the role and its accountabilities, click to view the role description.

Key Challenges

• Ensuring the currency and accuracy of information and resources while managing and maintaining a high-volume workload and quality service delivery.
• Maintain up to date knowledge of relevant legislation, policies and procedures whilst working to tight timeframes.
• Meeting stakeholders needs while ensuring firm understanding of what the customer wants versus what the legislation allows / states.
• Ensure the early identification and communication of emerging and potentially contentious issues.

To be successful in this role, you will

• Possess outstanding organisational and time management skills.
• Thrive in a busy work environment with the ability to use critical thinking skills.
• Pride yourself on attention to detail and possess the ability to meet deadlines.
• Have the ability to adapt and be fluid with work style.
• Have strong written communication skills and be a confident decision maker.
• Demonstrated effective decision-making capability.

For enquiries regarding this position, please contact Kayla Smith via

Closing date: Monday 5th December [at 9.59am]

Please note - interviews will be held during December but the commencement date for the successful candidate will be mid-January 2023

What we need from you

To start your journey towards becoming a Senior Privacy and Right to Information Advisor please click on the link below and attach your resume (max 5 pages) and cover letter (max 2 pages).

In your cover letter please share your motivation for applying for this position and your relevant skills.

A talent pool may be created from this recruitment process to fill future ongoing and temporary opportunities.

Salary Grade 7/8, with the base salary for this role starting at $101947 base plus superannuation

Click to access the Role Description. For enquiries relating to recruitment please contact Thomas Hanbury via tom.hanbury@customerservice.nsw.gov.au.

Closing Date: Monday 5th December 2022 [at 9.59am]

Working at Department of Customer Service

The Department of Customer Service (DCS) is a great place to work! Our values of accountability, trust, service, and integrity drive our initiatives and culture. We support innovative programs in areas as broad as digital government, consumer protection and major public works. We are an inclusive organisation that celebrates diversity and flexible work practices and believe our people are our greatest asset.

Visit our to find out what it means to work for us.

You Belong Here

We are committed to diversity, inclusion, and new ways of working.

We have 8 million+ reasons to care and want our employees to represent the communities that we serve.

You can view our full diversity and inclusion statement .

We want you to bring your best self to this application process. If you feel you may require an adjustment during the recruitment process, please contact our Diversity, Equity and Inclusion team via tom.hanbury@customerservice.nsw.gov.au or CUSTOM.CONTACT.PHONE.