AddressWe're looking for a Senior Product Designer to join the JSM Design Team, designing solutions that reimagine how internal teams access help for other teams within their organisation.
Your future team
You'll be a member of an accomplished team of Product and Content Designers, all motivated by the mission to unify the help experience across all channels.
Your team will reimagine how a service desk's channels, ensuring teams can connect with support and information, whether live, asynchronously or proactively using AI. Think beyond traditional web channels. Think more of conversational chat experiences made more efficient with AI. This is an exciting, high-priority product space with plenty of room to flex your design skills and influence the future direction.
What you'll do
Make a substantial impact at scale. We have more than 10M users worldwide, and teams large and small depend on our software to do their work. As a senior designer, you will be involved in everything from problem definition and research to UI implementation. Your work will have incredible customer impact.
Working with your engineering and product partners, you'll have a large amount of ownership and autonomy across the entire design process. As a senior, you will not just design individual features; you'll define the end-to-end experience of an exciting and important area of our business.
Collaborate with some of the smartest (and nicest) people in the industry. Daily you'll work within a diverse product team, collaborating with Engineers, Product Managers, Content Designers, Marketing Experts, and Analysts.
Be a true champion for our users. We take design seriously, and following one of our core values, ("Don't F the Customer") we're on a mission to become an experience-led company. We want to make our customers love how easily our products help them.
Rigorously prioritise and plan with your triad to ensure the team's focus is clear - be it tomorrow, a quarter or years away.
Contribute to a vibrant team culture, inspiring a team of diverse talents to do the best work of their life. Some days this might be something fun and social. On other days you may mentor another designer on how to increase the impact of their work.
You will report to a Senior Design Manager in JSM.
Your background
8+ years of professional UX/product design experience, implementing user-centred design methods and best practices to design impactful solutions to challenging problems
Experience with story-telling, the ability to bring design direction to life with compelling narrative
Demonstrate the skills to collaborate across multiple teams and senior leadership, solicit and synthesise feedback, communicate design decisions and facilitate design discussions
Experience balancing customer needs with business goals, market viability, and technical feasibility
The ability to measure success with qualitative and quantitative methods
Experience connecting and hearing customer stories
Helped grow and form a team which supports each other, tries new things and creates safe spaces for discussion
A high level of proficiency designing with tools such as Figma.
Love the detail regarding visual design, composition, interaction design, micro-interactions, and micro-animation.
Great to have
Domain knowledge in service management or customer support processes.
Experience shifting Enterprise-grade experiences into a consumer-grade design.
