Senior Project Coordinator - Enterprise Key Accounts

Senior Project Coordinator - Enterprise Key Accounts

Summary:

Reporting to the Head of Product Operations, the Senior Project Coordinator oversees project implementations within Enterprise Key Accounts. This pivotal role supports Project Managers in delivering successful projects, ensuring customer satisfaction through timely and within-scope delivery.

About Us:

EdSmart is an education administration platform dedicated to digitising and automating school processes. With contracts in eight countries, our team is committed to creating a product that streamlines school operations. The company is headquartered in South Melbourne, and the role may be remote if located close to major clients in cities such as Adelaide, Brisbane, Hobart, or Sydney.

Why is this role important to us?

The Senior Project Coordinator plays a crucial role in providing comprehensive project support, guidance, and training to ensure the successful implementation of Enterprise Key account projects, maximising customer satisfaction and the capabilities of the EdSmart platform.

Responsibilities:

Project Support:

Oversee planning, execution, and finalising Enterprise Key account projects within agreed scope, timelines, and budget.

Improve Efficiency:

Manage administrative and operational tasks to enhance efficiency and free up Project Managers for strategic and account management aspects.

Ensure Timely Delivery:

Track project timelines and milestones for Enterprise Key Accounts, contributing to timely delivery and customer satisfaction.

Risk Mitigation:

Identify potential risks and issues early in enterprise projects, allowing for timely intervention and mitigation strategies.

Customer Satisfaction:

Maintain close communication with enterprise clients, ensuring their needs are addressed and actively contributing to overall satisfaction.

Quality Assurance:

Oversee processes to maintain quality standards in enterprise projects, ensuring adherence to project scope and requirements.

Communication and Support:

Act as the primary point of contact for Enterprise Key account projects, effectively communicating expectations to team members and stakeholders.

Documentation and Reporting:

Maintain comprehensive project documentation, including plans, schedules, and status reports. Assist in preparing materials for project-related meetings.

Reports To: Head of Product Operations

Key Relationships:

• Project Managers
• Revenue Generation Team
• Product Operations Team
• Director of Product and Engineering

If you are a seasoned project professional focusing on Enterprise Key Accounts, possess technological insight, and have a customer-centric approach, we invite you to join our team and contribute to the success of EdSmart's enterprise-level projects.

Skills & Experience:

• University qualifications or equivalent preferred
• Experience in project delivery for SaaS highly desirable
• Proven ability to follow instructions and meet deadline
• High degree of computer literacy is essential, preferably MacOS.

Next Steps:

Please apply online, including your resume and a cover letter, detailing your suitability for the position, and any relevant experience.

Right to Work in Australia

You must have unrestricted rights to work in Australia.

No recruiters please.