Senior Quality Systems Engineer / Quality Specialist

About us

At PharmaCare, we inspire people to be the best, healthiest and happiest they can be. As an Australian born and built success story we are proud of our heritage and remain a 100% Australian owned and family operated business. We are home to some of Australia’s most well-known and trusted brands including Nature’s Way, Bioglan, Sambucol, Norsca, Brut, Skin Doctors, Naturopathica, KP24, Aquasun, Promensil, BioMedica, Medlab and many more. 

Our success comes from our performance led culture, and we want our people to succeed. We encourage ownership and integrity with an entrepreneurial flair.  Based on the Northern Beaches we live the life we promote.

We are family owned with a global reach, our products are found in pharmacies, supermarkets, department and variety stores all over the world.

Extras we know you’ll love

• On site 3 level gym with dedicated personal trainers and daily classes
• Full time barista with free coffee and free smoothies
• Generous monthly product allowance to support your health and wellbeing
• Paid parental leave, subsidised health and salary continuance insurance
• Flexible working hours
• Secure onsite parking
• Employee assistance/wellbeing initiatives
• Ongoing training and development programs
• Leave loading

About the role

Reporting to the Head of Quality you will work within the broader science teams liaising with your internal stakeholders on a daily basis. You will ensure quality improvement activities are directed toward continuous quality improvement. Your duties will include:

• Maintain and create an effective and compliant Quality Management system in accordance with all applicable local regulatory / International standards.
• Supervise and champion the quality assurance processes and strategy, driving quality improvement across the business including cost saving opportunities.
• Provide summary information concerning Quality performance measures resulting in Cost of Quality to be analysed and turned into actionable data
• Coordinate activities required for customer and product compliance including; internal auditing, preventative & corrective action systems, ensuring completion and maintenance of Quality records and documentation
• Maintain quality specifications and statistics and set inspection and testing standards
• Investigate, develop and implement action plans to reduce non-conformance frequency and impact
• Maintain key quality metrics and prepare monthly reports.

• Assist the Head of Quality in day-to-day operations.

About you

You are collaborative and take pride in being a team player. You share your expertise to create continuous opportunities for improvement. You are a master of stakeholder management at all levels. You analyse, problem solve and use your exceptional negotiating and influencing skills to ensure the best results - and bring others along on the quality journey too!

To be successful in this role you will possess a variety of skills:

• Obsession for product on shelf and strives to overcome obstacles to address present problems, usually within the same or next day.
• Ability to work well in a fast paced environment with your eyes always on safety, quality and continuous improvement, customer service and innovation
• Belief in self management. Able to work independently 
• Teamwork and cooperation, demonstrating enthusiasm for being part of the team and participating willingly and cooperatively with others to achieve positive outcomes
• Customer focused, follow through and keep customers up to date.
• An excellent problem solver, able to respond to situations at face value or better, able to break down problems into its relevant parts.
• Take ownership of the job and strive at all times to find a better way of doing things.
• Results oriented, taking pride in doing a job well and excited about reaching company goals.

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