Senior Regional Manager- Accommodation Provider Experiences

As an Accommodation Provider Experience Senior Regional Manager, you will play a crucial role in ensuring exceptional experiences for our Accommodation Providers. You will be responsible for building and maintaining strong relationships with our providers, addressing their needs, and resolving any issues they encounter. Your goal is to ensure that our Accommodation Providers have a seamless and positive experience with our platform.

Responsibilities:

Onboarding and Training: Assist Accommodation Providers in onboarding onto our platform, guiding them through the setup process, and providing training on platform usage and best practices.

Relationship Management: Build and maintain strong, trust-based relationships with Accommodation Providers through regular communication and proactive outreach. Serve as the primary point of contact for provider inquiries, concerns, and feedback.

Issue Resolution: Address Accommodation Providers' concerns promptly and effectively, striving to resolve issues to their satisfaction. Escalate complex issues to the appropriate teams and follow up to ensure timely resolution.

Performance Monitoring: Monitor key performance metrics for Accommodation Providers, identify areas for improvement, and collaborate with internal teams to implement solutions that enhance provider satisfaction and performance.

Product Education: Stay updated on platform features, policies, and procedures, and educate Accommodation Providers on how to leverage these resources to maximize their success on our platform.

Market Insights: Gather feedback and insights from Accommodation Providers to identify market trends, competitive offerings, and opportunities for platform enhancements. Share findings with internal stakeholders to inform strategic decisions and product development efforts.

Requirements:

• Bachelor's degree in Business Administration, Hospitality Management, or a related field.
• Proven experience in customer service, account management, or relationship management roles, preferably in the accommodation or hospitality industry.
• Excellent communication and interpersonal skills, with the ability to build rapport and trust with diverse stakeholders.
• Strong problem-solving abilities and a proactive approach to addressing customer needs and concerns.
• Familiarity with CRM software and proficiency in Microsoft Office Suite.
• Ability to work independently and collaboratively in a fast-paced, dynamic environment.
• Passion for delivering exceptional customer experiences and driving customer success.