Senior Restaurant Manager/Group Supervisor

We are a franchise organisation with 2 McDonald's stores based in Kalgoorlie 

We currently have an opportunity for a Senior Restaurant Manager/Group Supervisor to join our team. The role will suit a existing McDonald's LGR verified Restaurant Manager or supervisor. We are on the search for a highly motivated, customer and operations focused applicant who has McDonald's or fast food industry experience, the maturity and skills to motivate a team and behave professionally but have fun!

Duties and Responsibilities

The Senior RM/Group Supervisor will drive sales and profit through strategic management of operations, whilst developing and inspiring the growth of our people. This individual will empower our people to achieve the Licensee Organisation’s Business Plan through effective leadership, coaching and business planning.

QSC and Sales Building: 

• Lead a team of Restaurant Managers to deliver outstanding QSC&V to McDonald’s customers. 
• Coach Restaurant and Department Managers on critical restaurant systems, leveraging RDM as the primary organisational design methodology. 
• Ensure operational standards that deliver consistently high levels of QSC are met. Analyse each restaurant’s sales drivers, creating long term objectives to optimise QSC and sales growth. 
• Ensure that national promotions and new business initiatives are effectively executed by each restaurant in the organisation. 
• Ensure that each restaurant has an ongoing Five Point Sales Plan in place. People: Ensure that all legislative and McDonald’s people compliance obligations are met in all restaurants in the organisation. 
• Responsible for restaurant level succession planning; ensuring diversity and equitable decision making. Responsible for performance management and development of all Restaurant Managers. 
• Conduct the 4x Performance Motivation Conversations (Commit, Connect, Conclude and Career Conversations) throughout the year with each direct report to provide advice, recommendations and direction on individual performance and development and Restaurant/Department performance.
• Deals with people issues escalated by the Restaurant Manager, in consultation with the Employee Relations Team. 
• Ensure adequate staffing levels, in all restaurants, to maximise sales potential. Implement employee engagement initiatives, to ensure alignment and high performance. 

Business Results and PACE:

•  Accountable for the business results of the organisation. 
• Manage PACE for each restaurant in the organisation; co-developing action plans and improvements where required. 
• Consult to Restaurant and Department Managers to create and accomplish business and profit plan objectives. 
• Supervise the implementation of reinvestment plans: opening new restaurants, re-builds, re- models and equipment purchases. 
• Workplace Safety: Ensure that all legislative and McDonald’s Workplace Safety obligations are met in all restaurants in the Organisation. 
• Manage rehabilitation and return to work plans in consultation with the Insurer’s Injury Management Coordinator. 
• Additional Projects: Take on additional projects or responsibilities as directed by their Owner/Operator.
• The ability to coach and develop your team
  Proven staff management and leadership skills
• A hands on approach
• Impeccable presentation and clear, concise communication
• A focus on policies and procedures
• A passion for delivering high standards of customer service
• A willingness to integrate in to an exist management team and build solid professional relationships which engage and motivate to ensure continued high performance culture. 

Essential technical and behavioural skills

•  A clear and confident communicator- both written and oral Great at building strong interpersonal relationships with co-workers, stakeholders and third parties 
• Someone who sees the big picture and the impacts of their decisions on other parts of the business 
• Self-motivated and proactive, takes the initiative to pre-empt problems Adept at analysing and utilising data to determine root causes of and action plans to resolve problems 
• Able to have challenging conversations with confidence. 
• Organised, methodical and able to effectively manage and prioritise multiple complex matters at once 
• A confident presenter who can engage and influence large audiences. 
• Ethical and responsible, understands and adheres to McDonald’s Standards of Business Conduct always

  If you have the ability to lead by example, take pride in your work and have a passion for coaching and achieving business results, we can offer a $80,000-$90,000pa + superannuation salary, senior management support and ongoing training and development to ensure your success in this role. We will ensure that your positive contributions to our business will be recognised and there will be opportunity for growth as it relates to future positions in our expanding organisation.