Senior Salesforce Support Engineer

• 12 Month Contract + 12 Month Extension
• Canberra, Surry Hills or Richmond office location
• Ability to obtain a Baseline Clearance

Our Client, a large Federal Goverment Agency is seeking an experienced Senior Salesforce Support Engineer for a long term contract opportunity to work within their team. This position can based in either Canberra, Surry Hills or Richmond offices with a flexible work from home arrangements in place.

The key duties of the Senior Salesforce Support Engineer will include:

• Maintain and configure Service Cloud, Health Cloud and Digital Experience applications;
• Exhibit a deep understanding of the Salesforce platform, with the ability to build end-to-end automated processes using declarative tools;
• Investigate and troubleshoot OmniStudio components including FlexCards, Omniscripts, data raptors and integration procedures;
• Perform ongoing system administration including maintaining users, monitoring application metrics, managing salesforce configurations and data integrity;
• Deployment of changes via existing DevOps framework;
• Perform interrogation of various log sources to investigate issues;
• Evaluate new releases of Salesforce to determine functionality requirements and provide detailed information on how changes will apply to all affected departments/users;
• Develop and maintain documentation on processes and configuration;
• Liaise with internal and external stakeholders across various disciplines (business, architecture, data etc.);
• Work within an Agile delivery methodology;
• Troubleshooting API and integration issues with different applications e.g. MuleSoft;
• Development of meaningful event monitoring and alerting;
• Knowledge transfer and training within the team.

Essential Criteria

• At least 5 years' experience within Salesforce eco-system;
• Experience/Exposure with Salesforce Industries including OmniStudio;
• Exposure to OOPs and Apex (Triggers, Controller, Classes) for debugging and managing minor enhancements;
• Hands on experience with version control, branching and metadata deployments;
• Certified Salesforce Admin ADM201 or ADM211 & Platform App Builder.

Desirable Criteria

• Demonstrable experience providing technical support for Experience Cloud;
• Exposure to HTML, CSS and JavaScript is added advantage;
• Platform Developer 1 Certification or Vlocity Certification will be a standout;
• Comfortable with new ways of thinking about accessibility and enthusiastic about accessible design & development will be highly regarded.

For a copy of the full job description, including the application instructions. Please get in touch with Alison at the Recruitment Hive by clicking the Apply for this Job button. Alternatively, you can reach Alison on (02)6299 1*** to discuss further.

Please note, applications close on Wednesday the 24th of January 2024.

Job ID AC8823