Senior Service Designer

Our Government client is looking for a Senior Service Designer to work as part of a multi-disciplinary team responsible for digital product definition,
design, development, implementation, and delivery. This is a great opportunity for a skilled Service Designer to contribute to the development of high-quality services for NSW Government.Key Responsibilities:

• Design and develop accessible, easy-to-use and supportable digital products and services.
• Facilitate the product vision and roadmap by designing and testing user experiences and services.
• Take a data-driven, human-centred design approach to complex problems to continually improve customer experience, user experience and user interface design.
• Journey mapping and persona profiling.
• Collaborate with cross-functional teams including content planners, developers, business units, and stakeholders via workshops and meetings.

What we are looking for:

• 5+ years as a Service Designer
• Experience working in the government sector preferred
• Previous experience with software integration or application development within an enterprise environment highly desirable.
• Experience managing complex and sensitive negotiations with diverse stakeholders.
• Ability to achieve multiple project objectives with limited resources, tight deadlines whilst working with ambiguity and unexpected changes.

Please note, this role is open to candidates who are currently residing in Australia. To find out more information about this role, please call Sarah on 0460858777 or email sarah.hewison@pra.com.au.