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Form of workOur client an internationally renowned, tier one company is expanding its business. This is an incredibly exciting position for a Senior Service Technician that has an ambition to build and develop their career into a managerial role where you will be responsible for hiring managing and mentoring additional Service Technicians to expand the customer service Division. The management role will encompass the development of customer relations, implementation of policies, procedures, service methodology and quality assurance programs. This initial Customer Service position is to deliver professional on-site repair and maintenance services on HVAC and control systems across a commercial, industrial and residential customer base.
Benefits:
- Competitive salary package
- Company Car
- Bonus structure
- Tool Allowance
- Flexible working
- Additional day of leave known as ‘Wellbeing Day Leave’
- Study Leave
- Paid Parental Leave
- Reward and Recognition program
- Staff discounts on products
- Training and development opportunities
- Discounted health insurance
- Access to an Employee Assistance Program
Responsibilities:
- Provide in warranty / out of warranty repair services across company HVAC product portfolio.
- Attend service call outs as per the scheduled requirements and designated timelines.
- Collaboratively prioritise workload to achieve customer service objectives.
- Manage on-site customer concerns and complaints efficiently through to resolution.
- Establish positive internal and external stakeholder, customer, and team relationships.
QUALIFICATIONS:
- Certificate III in Refrigeration & Air conditioning
- ARC Refrigerant Handling Licence - RAC01 (Mandatory)
- VBA Plumbing Licence (not mandatory)
- Valid Driver's Licence
- White Card (Strong understanding of WH&S Requirements) SKILLS AND BACKGROUND
EXPERIENCE:
- Minimum 5 years’ experience as a HVAC Service Technician
- Extensive field repair experience across the suite of HVAC and air quality products
- Strong diagnostic and fault-finding skills in various air-conditioning products
- Strong knowledge and experience on VRF products including BMS/control systems.
- Strong technical and customer service communication skills
- Ability to train and teach others.
- Basic to intermediate PC Skills (MS Office)
- HVAC industry related software tools and Cloud Apps.
- Reading and interpreting wiring diagrams.
- Understanding refrigeration cycles.
- Knowing how to interpret various technical data, such as pressure and temperature.
If you think you are right for this role, please apply using the supplied links or contact Mike Collins on 0414 632 137 or mike.collins@command.com.au.
