It Support Analyst

About usMeridian Lawyers is a dynamic and innovative law firm with offices in Sydney, Melbourne, Newcastle, Brisbane, Perth and Canberra. Clients look to our experienced and award-winning team for advice in Insurance, Corporate & Commercial, Workplace Relations & Safety, Commercial Litigation & Dispute Resolution, Property and Health Law.We are known for providing exceptional quality legal advice that is both strategic and practical. It is this blend of technical expertise and the personal relationships we have with our clients that sets us apart from our competitors.About the roleAs an IT Support Analyst, you will work within a close-knit team to provide professional IT support services to internal clients based across our six offices in a timely and friendly manner. This is a pivotal support role with varied workload, managing competing priorities and competing deadlines.This 3 month contract role with potential for extension will suit someone who is proactive, independent, thrives on being busy and works with a sense of urgency. You will have a passion for continuous improvement, have had experience with various IT Support scenarios and prioritise providing an exceptional experience to both our employees and clients.Key duties and responsibilities

• Monitoring and responding to alerts for change in service status report (availability, downtime, error reporting)
• Ensuring all server and client patching is completed
• Ensuring maintenance tasks are completed on all systems
• Providing frontline support for all applications, hardware and services provided to the firm
• Assisting in the upgrade of Server Applications
• Provisioning of corporate applications to Personal Devices (BYOD)
• Managing user accounts of all Application or Security Management Systems as defined by the Service Catalogue
• Access rights management
• Managing email distribution/security groups
• Managing user onboarding and offboarding
• Configuring MS Office, iManage, Finance and other applications
• Assisting in office re-locations
• Ensuring meeting room systems are functioning optimally
• Assisting with non-technical issues where required by the firm

Education & Experience

• Completion of IT related degree or relevant experience
• At least 3 - 4 years prior experience in an IT Support role, preferably in the legal or professional services industry

Skills & Abilities

• Experience in the operations of a law firm
• High level of experience in supporting and using Microsoft Office products such as Outlook, Word, Excel and Teams
• Experience in iManage Work 10 Client and Server Support
• Experience in Aderant Expert 8.0 and above - Client and Server Support
• Experience in Azure AD deployment and management
• Experience with Azure MFA or similar
• Experience with Microsoft Intune or similar
• Experience in developing training manuals and programs
• Experience in implementing and managing online training solutions
• Ability to build and maintain strong working relationships
• Ability to identify and prioritise workloads
• Able to review technical information and articulate in clear, concise language
• Ability to work collaboratively and communicate effectively with peers

Personal Qualities

• Is an active team player and seeks to build relationships with peers and team members
• Demonstrates a can do attitude and a willingness to help others
• Contributes ideas, opinions and suggestion in team discussions
• Consistently delivers excellent client service
• Shows enthusiasm and responsiveness to internal clients
• Looks for new ways to improve ways of working
• Demonstrates a professional and courteous attitude to clients and internal stakeholders

Advertised: 26 Apr 2024 AUS Eastern Standard Time
Applications close: