Senior Support Engineer

About the company
Situated on the north side of Brisbane but still within 5kms of the CBD, our client has been around for the last 15 years where they have built an impressive portfolio of clients within their niche space. In recent years they have made a senior appointment which has helped them to redefine their service offering and shake off the traditional Consultancy tarp.
  
You will be joining the business at a pinnacle time, having grown YoY with revenue (organically), my client in looking for an eager Senior Support Engineer whos ready to challenge themselves and join a great supportive team.
  
  
About the role:  
Customer service is something that is important to my client, they are looking for somebody who can treat their customers with respect and provide a good experience. Coming into this role you will play an integral part of the business where you will be tackling escalations, handling a high volume of calls and responding to tickets within the email que up to a Level 2 capacity.
  
  
Main technology you will be supporting will cover;

• Windows Server 2016 - 2019 
• Office 365/Exchange Server (2019)
• Backups & DR technology
• VMWare - ESXi
• AD Group Policy
• LAN/VPNs
• PowerShell (ideally)
• Azure (ideally)

  
  
What’s in it for you?

• Work with a serious Employer that is going somewhere and separating themselves from the norm of traditional MSPs/Consultancies.
• Great salary package
• Be part of the growth/career progression
• Flexible WFH arrangements
• Paid Certifications
• CBD fringe location/Onsite parking
• Yearly bonus!

  
  
To hear more, send your CV to Ryley (0484 546 ***) at ********@humanisedgroup.com