Address
Form of workYour team
The Digital Experience team is responsible for leading the DX strategy, design and delivery of our digital customer experiences including web, digital banking and online lending, deposits and other applications, digital products, services and channels to name few.The Digital team is focused on defining, enabling, transforming and operating our new and existing digital capabilities to create value for our customers, people and the organisation in alignment with our G24 organisational strategy.
We have an opportunity for a Senior Digital UX designer to join the team.
This is a full-time position based in the Brisbane head office.
Your impact and contribution
You will be responsible for crafting digital experiences to create and deliver customer engagement, satisfaction, loyalty and value. You will collaborate with the wider organisation to take work from initial ideas (founded in user research) through to fully developed, validated wireframes and flows.
Your responsibilities
Design and Creation - You lead the development of detailed experience designs from inception through to build and launch. Translating high level business requirements into tangible user interface proposals, you integrate the latest standards in interaction design to create exceptional experiences.
User Research & Testing - You have an extensive toolbox of user research and testing methodologies at your disposal, including both quantitative and qualitative research. You craft effective research and testing strategies that deliver reliable and impactful insights
Relationship Management - You promote a customer centric culture within the team and always have the customer front of mind in your work. You build relationships across the business and engage with stakeholders to understand, align and deliver a usable and engaging customer service experience through Great Southern Bank's digital channels, products and services.
Performance, Reporting and Improvements - You compile and analyse online reporting using Google and Adobe Analytics and other relevant sources to evaluate the effectiveness of UX developments.
Your experience
- 5+ years' experience in delivering digital experiences that create material value for customers and organisation
- Extensive experience with user-centred design principles and practices, web/mobile standards, typography, colour, web/mobile usability standards and IA.
- Experience with developing, facilitating and reporting on UX research that builds measurable value to the business.
- Extensive knowledge in creating wireframes, user workflows, and low and high-fidelity prototypes and validating design ideas with usability testing.
- Experience in writing technical requirements and working closely with development teams.
- Experience designing online and mobile experiences in the banking sector will be extremely advantageous.
Your qualifications
- Bachelor of Arts or Design in a relevant field (e.g. interactive design, new media, usability, etc), or equivalent experience.
- Software essentials: Figma, Sketch, JIRA, Confluence, Adobe Creative Suite, User Testing & Research tools (e.g. Maze, User Testing, Optimal, Dovetail etc)
For over 75 years, we've been putting our customers first, and today we look after the financial needs of more than 380,000 Australians. We have recently changed our name from CUA to Great Southern Bank but we remain customer-owned and firmly focused on helping all Australians own their own homes.
We're ambitious and as we continue to grow, we are investing significantly in technology, products, and people. We have a culture that's fun, approachable, and supportive - allowing our team members to be their best every day, whether that's at work or at home.
We're hugely excited about the journey ahead and are looking for talented and enthusiastic people who want to be part of a winning customer team. If you are motivated, energetic, and dedicated to helping our customers achieve the great Australian dream, we want to hear from you!
Questions? Please contact Danielle Moore - **************@gsb.com.au
At Great Southern Bank, we're committed to building a strong, inclusive and diverse workplace, where people feel a sense of belonging, are valued, connected and respected. We value diverse backgrounds, cultures, abilities, ideas and experiences; recognising the benefits they bring to our work, our communities and the way we help our customers. We support and promote an inclusive culture through flexible ways of working, collaboration, fair and equitably decision making that empowers our people to be at their best every day.
