Senior Web Content Editor

The Queensland Revenue Office (QRO) has an exciting opportunity for an experienced Senior Web Content Editor to join the team.

In this role, you will be responsible for assisting to plan, manage and develop online and print content in a client-centric environment. You will work with content owners across QRO's business areas to develop and confirm objectives, requirements, and milestones in the creation of innovative best-practice content solutions.

The key responsibilities and duties of the role include the following:

• Edit, review, maintain and publish QRO and chatbot online content.
• Edit print material (e.g. correspondence, fact sheets, user guides) to ensure consistency across all media.
• Mentor, advise and guide staff on web writing and plain English.
• Liaise with internal stakeholders identify and develop online strategies that improve client service.
• Liaise with Queensland Government franchise teams to publish content when needed.
• Represent QRO at franchise meetings and contribute to the development and continuous improvement of whole-of-government web environment.
• Analyse, develop and improve processes that support and drive best practice.
• Prepare reports and correspondence, and, where relevant, negotiate the implementation of recommended outcomes.
• Ensure relevant quality standards and quality assurance procedures are adhered to during all projects.
• Establish and manage effective relationships with internal and external stakeholders.

To be successful in this role you will need:

• Extensive experience in writing for the web using plain English.
• Experience in content management systems and understanding of chatbot use.
• Strong understanding of client experience and how to structure content to improve it.
• Outstanding communication skills including the ability to negotiate effective outcomes
• Excellent time management, organisation skills and attention to detail.

At QRO you will have opportunities for continued learning, growth and career development. To find out more about working for QRO please see attached candidate information pack.

Queensland Treasury is committed to building an inclusive and diverse workforce that reflects the community we serve and treating all applicants equitably. This starts with recruitment, including making reasonable adjustments to support applicants at all stages of the process. The methods used in the recruitment for a role may vary, but the sorts of processes used may include: application form, resume and cover letter, online cognitive testing, work test, written response task, assessment centre, in-person or video interview.

We welcome applicants to share with the contact officer any health condition, impairment, and/or cultural/linguistic background, so that we may make any necessary adjustments to enable you to equitably participate in the recruitment process.

If you are interested in this role, click “Apply” to be redirected to the full advertisement, including role description and contact details.

Applications may remain current for 12 months after the closing date of the vacancy and may be used to fill identical or similar roles.

Job Ad Reference:QLD/538142/24

Closing Date: Monday, 29 January 2024