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Form of workWe have an exciting full time Service Advisor/Receptionist position available in our Service department with the focus being on providing excellent customer service.
As Service Advisor/Receptionist you will
- Provide professional customer service both on the phone and face-to-face in the Service Department
- Ensure customer needs are met by correctly identifying the make, model and issues of their motor then advising them of the appropriate services
- Follow up on service jobs and calling customers to advise them on delays and/or finish times and discussing technical information
- Prepare and deliver quotes
- Schedule jobs according to daily work load and available hours
- Process warranty work quotes and liaise with insurance companies
- Maintain and update customer details regularly
- Carry out general reception duties
- Days and hours are Monday to Friday 7.30am to 4.30pm.
To be successful in this role, you will need:
- A keen eye for detail
- An honest and reliable work ethic
- A desire to succeed and self-develop
- A sound knowledge of automotive or marine industry would be preferred but is not essential.
- Experience in a similar role at a truck, car machinery or agricultural dealership would be highly regarded.
- Exceptional communication skills and telephone manner
- A friendly and approachable personality
- A willingness to go the extra mile for our customers
- Ability to work in a busy service centre
- Ideally be mechanically-minded, a problem-solver, a team player, have strong attention to detail and organisational skills and intermediate computer skills.
- We also welcome mechanics looking to move into an office-based role.
As an integral part of our service team you'll be responsible for ensuring that our customers are kept up to speed on the servicing of their motors at every stage. You'll need to liaise with both customers and staff to provide accurate advice and options. You will be required to deliver an exceptional experience in a high paced environment.
If this sounds like the job for you, apply now!!
