Service Advisor

Hinterland Toyota have a rare and exciting opportunity available for a Service Advisor to join our vibrant Service Team at Nerang. 

While we’re seeking an experienced and motivated candidate; if you’re a retail sales consultant or hospitality superstar who is driven to achieve and has a genuine love of people, then we want to hear from you. 

Come and work with Australia’s most trusted automotive brand and join an award-winning Toyota Dealership that has been proudly serving the Gold Coast and Scenic Rim for over 25 years. As a thriving business we’re looking to invest in people who are here to be a part of our growing journey. We recognise and reward hard work and offer genuine opportunities by promoting from within to truly develop your automotive career. 

We pride ourselves on being Guest Centric in everything we do and creating a safe working environment and fun team culture that values the contributions of our ever-growing Hinterland Toyota Family. 

About the role

Reporting to our Service Manager, you will be applying your skills to provide an amazing guest experience including but not limited to. 

• Welcoming Guests to the service department and ensuring a seamless positive customer experience from the initial vehicle check in right through to the collection of the vehicle
• Provide excellent communication from clear concise explanations of the job, cost estimates to updates and any changes in cost or completion times.
• Promoting our one stop shop philosophy for vehicle maintenance through our convenient range of value-add items
• Maintain data integrity, accurate invoicing, processing payments and prompt follow up on parts and ongoing guest requests 
• Assisting with all enquiries, bookings and coordinating vehicle service and repair work
• Effectively addressing all Guest concerns 
• Contribute to the positive team culture and overall guest experience 

Skills & Experience

• Previous Service Advisor experience highly regarded but not essential
• Minimum 2 years’ experience within a customer facing environment
• Be on show and be one of the many reasons our Guests want to return to us
• Ability to problem solve, work well under pressure, and execute excellent time management 
• Be agile, flexible, and adaptable within a fast-paced environment 
• Excellent written and verbal communication and sound computer literacy
• Operate with a high level of Integrity
• Professional and neat appearance 
• A Current Driver’s Licence

We offer the successful applicant 

• Attractive salary package 
• Commission structure based on sales performance and Guest Satisfaction Targets
• Monday to Friday work week 7am – 5pm, no Saturday’s required 
• Social Club
• Access to Toyota Employee Assistance Program (myEAP) which offers free, professional, and confidential psychology service that can be used for any personal or work-related issues, and to improve your general wellbeing. Nutrition, exercise physiology and financial advice services are also available as part of myEAP. 
• Ongoing training and support 
• Excellent long term career opportunities to progress and develop within our growing Dealerships across the Gold Coast and Scenic Rim. 

If you are passionate about your career in the automotive industry and feel you are a great fit for our dealership and team culture, then we’d love to hear from you. 

To apply please attach a cover letter detailing why you’d be a great addition to the team and up to date resume.

All applications will be treated in the strictest of confidence.

Only shortlisted candidates will be contacted. 

We are an equal opportunity employer, and we encourage and celebrate diversity in our workplace.