Address
Form of workHutcheon and Pearce
Service Advisor
Bowral, NSW
About Hutcheon and Pearce
Hutcheon & Pearce, the largest Australian family-owned John Deere dealership, with a rich history, spanning over 70 years across NSW. We proudly operate out of 21 locations and are committed to providing top-notch equipment, exceptional after-sales support, and outstanding service to our customers. Our team embodies four core values — Community, Innovation, Integrity, and Teamwork. These values drive our commitment to excellence, lasting relationships, strategic growth, ethical conduct, and shared success.
Hutcheon & Pearce has always been a proud family business. To us, our team is family.
About the Role:
Collaborating with the renowned John Deere lineup of Agricultural Machinery, your role will involve serving as the key liaison between the Hutcheon and Pearce branch and our customers for maintenance and repairs of machinery and equipment. We are seeking an individual with a strong dedication to customer service.
Responsibilities:
- Facilitate the communication between service personnel and the administration of the service department
- Ensure customers are kept up to date on the progress of their jobs
- Opens work orders as directed by the Service Manager/Workshop Foreman and maintains control until they are closed and invoiced
- Maintain accurate department record keeping
- Update customer profiles using equipment, hours, or other information from the customer work orders
- Assist in facilitating apprentice work experience and communicates weekly department timesheets to payroll
- Prepare quotations for service repair jobs
- Assist with booking in customer jobs for the Service Manager and Field Coordinator
- Prepare warranty and/or product improvement claims including the computation of charges, submission and follow-up with the Group Warranty Department
- Process invoices, timecard data entry and additional ad hoc duties as required
As the successful applicant you will have:
- Excellent customer service skills
- Strong interpersonal and communication skills
- Good organisational, administrative and time management skills
- Computer systems savvy including Microsoft Suite and DMS (Dealer Management System)
- An energetic and can-do approach to your work
What's on Offer:
- Competitive Remuneration
- Be part of a company that encourages personal and professional growth
- The chance to work with a supportive and vibrant team
- Involvement in company discounts and corporate financial support programs
Want more information? Contact recruitment@hutcheonandpearce.com.au or call Zara on 0455 884 196.
Advertisements for this role close on Thursday, 21st of March 11:59pm with resumes considered upon submission.
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Apply Today, to experience the H&P difference! ✅
- Submit a Resume and Cover Letter detailing your relevant knowledge, skills, and experience.
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As part of the recruitment process, pre-employment checks will be conducted in line with the requirements of the position.
Hutcheon and Pearce is as inclusive employer. We strive to reflect the communities in which surround us, as a result we welcome and encourage applications from skilled people from all walks of life.
